Surjit Kaur
Surrey,Canada
Summary
Elevated to Assistant Team Leader at Whole Foods Market for exceptional leadership and customer service skills, demonstrating a keen ability to optimize processes and foster team cohesion, and trained and supervised staff at Tim Hortons, enhancing safety and efficiency.. Skilled in decision-making and interpersonal communication, consistently achieving significant improvements in team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
WHOLE FOODS MARKET
Vancouver, British Columbia
09.2024 - Current
- Assisted and supported the Prepared Foods Team Leader with all departmental functions.
- Monitored workflow and identified areas for improvement to maximize productivity levels.
- Communicated effectively with management regarding any issues related to personnel or operations.
- Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Set goals and objectives for the team in line with organizational objectives.
- Managed employee relations, including disciplinary actions if required.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
- Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
Supervisor
TIM HORTONS
Burnaby, Canada
03.2021 - Current
- Trained new employees in company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Ensured that safety protocols were always followed by all staff members
- Answered customer questions and made product recommendations according to needs
- Provided technical support to team members to assist them in completing tasks more efficiently
- Organized workflow tasks to prevent downtime and production gaps
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Tracked company inventory and noted item shortages for future product orders
- Conducted employee evaluations and documented overall progress
Production Team Member
WHOLE FOODS MARKET
Vancouver, Canada
10.2022 - 09.2024
- Performing daily quality checks on products to ensure high standards are met
- Demonstrating excellent communication skills when interacting with team members
- Assisting with training new employees on proper use of meat slicers, other equipments and food safety procedures
- Actively assisting Team Leader, Assistant Team Leader and Order Writer with monthly inventory
- As a venue production overseeing every station of the department and helping team members if needed
- Actively participating in food safety meetings to achieve the goals of food safety during steritech audit
- Organizing and maintaining a safe working environment for staff members
- Conducting quality checks and recording observations to maintain records
- Reporting damaged and defective products to supervisor
- Demonstrating strong communication skills while working with customers, colleagues, and management team
- Actively listened to customers' concerns and addressed their queries promptly
- Providing excellent customer service and resolving customer inquiries in a timely manner
- Cleaning workstations and floors to prevent dirt, grime and dust buildup
Education
Bachelor of Business Administration -
Acsenda School of Management
Vancouver, BC12.2021
Skills
- Hardworking
- Honest
- Reliable
- Creative
- Enthusiastic
- Professional
- Decision Making
- Leadership
- Team Player
- Customer Service
- Interpersonal Skills
- Planning
- Implementation
- Organizational Skills
- Group Management
- Individual Management
Certification
Food Safety Level 1
References
References available upon request.
Timeline
Assistant Team Leader
WHOLE FOODS MARKET
09.2024 - Current
Production Team Member
WHOLE FOODS MARKET
10.2022 - 09.2024
Supervisor
TIM HORTONS
03.2021 - Current
Bachelor of Business Administration -
Acsenda School of Management
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