Sidul Islam SHEHAB
TORONTO,Ontario
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Waiter
ADDA Restaurant
2022.12 - 2024.02
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
Restaurant Busser
Premium Sweets
2023.05 - 2023.10
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Trained new staff in bussing and cleaning procedures.
Cashier
East Coast Donair
2022.01 - 2022.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - International Business Management
Seneca College of Applied Arts And Technology
North York, ON08.2023
Skills
- Menu Memorization
- Guest Relations Management
- Menu presentation
- High-volume dining
- Dining area maintenance
- Sales Techniques
- Customer Service Management
- Event Planning
Languages
English
Professional Working
Certification
. I have a G2 valid Ontario driving licence, I drive to the workplace.
. I have a food handler certificate
. I have a Smart Serve certificate
Timeline
Restaurant Busser
Premium Sweets
2023.05 - 2023.10
Head Waiter
ADDA Restaurant
2022.12 - 2024.02
Cashier
East Coast Donair
2022.01 - 2022.08
Associate of Arts - International Business Management
Seneca College of Applied Arts And Technology
. I have a G2 valid Ontario driving licence, I drive to the workplace.
. I have a food handler certificate
. I have a Smart Serve certificate
Similar Profiles
SRIVARSHNIE T.SSRIVARSHNIE T.S
Restaurant Manager at Adda RestaurantRestaurant Manager at Adda Restaurant
Rajlaxmi BeniwalRajlaxmi Beniwal
Cooking Intern at Desi Adda Indian RestaurantCooking Intern at Desi Adda Indian Restaurant
MD HAFIZ AL ASADMD HAFIZ AL ASAD
Kitchen assistant at Cafe AddaKitchen assistant at Cafe Adda