Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Surbhi Sharma

Surbhi Sharma

St. Catharines,ON

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

3
3
years of professional experience

Work History

Supervisor

Farmboy
04.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Supervisor

Tim Hortons
03.2022 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Cashier

Esso
09.2020 - 11.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Master Diploma - Human Resource And Organization Psychology

Lambton College of Applied Arts And Technology
Mississauga, ON
09.2022

Skills

  • Contract Management
  • Corporate Law
  • Coordinate Events
  • Business Administration
  • Quality Standards
  • Financial Management
  • Continuous Improvement Projects
  • Training and Development
  • Motivating Performers
  • Coordinate Supplies

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Supervisor

Farmboy
04.2022 - Current

Supervisor

Tim Hortons
03.2022 - 03.2023

Cashier

Esso
09.2020 - 11.2022

Master Diploma - Human Resource And Organization Psychology

Lambton College of Applied Arts And Technology

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Surbhi Sharma