Surinder Singh
LaSalle,QC
Summary
Cheerful and upbeat Service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgement, decisive communication, and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Overview
6
6
years of professional experience
Work History
Amazon deliveries
Lachine, QC
11.2023 - Current
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Provided support in-store during downtime between deliveries by assisting other team members in various tasks .
- Led team in achieving high-performance standards, ensuring consistent quality across all deliveries.
- Increased customer satisfaction with timely deliveries of accurately fitted components for various industries.
- Managed warehouse operations, ensuring timely deliveries and reducing order discrepancies.
- Maintained accurate records of shipments, tracking progress and resolving any issues promptly for timely deliveries.
Contractor's Assistant
Montreal, QC
07.2023 - Current
- Ordered and purchased building materials for site construction.
- Painted walls, ceilings and other surfaces.
- Removed debris and waste from job sites.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Assisted with plastering, tiling and carpentry.
- Followed safety protocols on job sites.
- Unloaded and stored construction materials.
Crew Trainer
McDonald's Restaurant
Summerside, PE
09.2021 - 06.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Established and maintained quality control standards.
As contractor
Avrella Holdings Inc.
Montreal, Quebec
10.2020 - 10.2021
- Ordered and purchased building materials for site construction.
- Painted walls, ceilings and other surfaces.
- Removed debris and waste from job sites.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Followed instructions from construction project managers and supervisors.
- Assisted with plastering, tiling and carpentry.
- Set up ladders and other access equipment.
- Followed safety protocols on job sites.
- Performed roofing installations.
Customer Service Representative
PA Nature
Montreal, QC
11.2018 - 10.2020
- Assessed customer needs and upsold products and services to maximize sales
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Responded to customer requests for unavailable products and suggested other suitable options.
Education
High School Diploma -
CDI College
07.2021
Skills
- Client Communication
- Site preparation
- Tool Maintenance
- Building Codes
- Power Tools Operation
- Flooring Installation
- Drywall Installation
- Tile Installation
- Vehicle Maintenance
Languages
English
Native or Bilingual
Timeline
Amazon deliveries
11.2023 - Current
Contractor's Assistant
07.2023 - Current
Crew Trainer
McDonald's Restaurant
09.2021 - 06.2023
As contractor
Avrella Holdings Inc.
10.2020 - 10.2021
Customer Service Representative
PA Nature
11.2018 - 10.2020
High School Diploma -
CDI College