Suresh Chakma

• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
• Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.

• Reduced response time for content review, ensuring a safer online environment for users.
• Strengthened team efficiency by training new moderators on best
practices, guidelines, and workflow processes.
• Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
• Collaborated with design, editorial and marketing departments to meet desired content goals.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Maintained a high level of accuracy in all email correspondences,ensuring that customers received clear and concise information to address their inquiries effectively.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
• Streamlined response times for efficient email support, improving overall customer experience.
• Built trusting relationships with clients through open and honest communication.
• Successfully resolved escalated cases through active listening,empathy, and effective problem-solving techniques.
• Identified and implemented correct solutions to client issues first-time around within established time limits.
• Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
• Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
• Utilized CRM systems proficiently for tracking customer interactions,updating records, and managing follow-up actions as necessary.
• Educated customers about billing, payment processing and support policies and procedures.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Investigated and resolved accounting, service and delivery concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.

•Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.

• Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business. the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based Work Experience on individual customer requirements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Collaborated with team members to achieve monthly sales targets.
• Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
• Assisted customers with banking needs and inquiries.
• Calculated fees due, interest and change for customer transactions.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
•Followed up with customers about resolved issues to maintain high
standards of customer service.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
•Created and maintained detailed database to develop promotional
sales.
• Identified and resolved discrepancies and errors in customer accounts