Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suresh Babu Mohan

Calgary,AB

Summary

Dynamic Field Service Technician with a proven track record at AMPM Service, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through effective problem-solving and mentoring junior technicians. Skilled in preventive maintenance and fostering teamwork, consistently delivering efficient solutions and maintaining high service standards.

Knowledgeable [Desired Position] with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.

Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.

Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.

Overview

15
15
years of professional experience

Work History

Field Service Technician

AMPM Service
02.2022 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Supervisor

Calgary Coop Gas Station
02.2020 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Assistant Manager( Export Operations)

Appasamy Associates
06.2017 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Sr. Supervisor

International Travel House Limited
02.2015 - 05.2017
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.

Sr. Supervisor

Bharat Travel Services Ltd
06.2010 - 01.2015
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
  • Provided interpretation and guidance on procedural questions.
  • Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
  • Mentored junior team members for accelerated professional growth and skill development.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.

Education

PG Diploma - Networking And Cyber Security

Peerless Institute
Calgary
01-2024

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Mechanical aptitude
  • Training and mentoring

Timeline

Field Service Technician

AMPM Service
02.2022 - Current

Supervisor

Calgary Coop Gas Station
02.2020 - 02.2022

Assistant Manager( Export Operations)

Appasamy Associates
06.2017 - 12.2019

Sr. Supervisor

International Travel House Limited
02.2015 - 05.2017

Sr. Supervisor

Bharat Travel Services Ltd
06.2010 - 01.2015

PG Diploma - Networking And Cyber Security

Peerless Institute

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Suresh Babu Mohan