Suresh Gurung
Vancouver,BC
Summary
Proven track record in enhancing guest experiences and streamlining service operations, notably at Sushi Den. Mastered cash handling and exceptional customer service, boosting workplace efficiency and morale. Adapted to diverse roles, from Sushi Chef to Bar Manager, demonstrating strong work ethic and adaptability. Achieved significant improvements in service delivery and guest satisfaction without compromising quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sushi Chef
Sushi Den
02.2024 - Current
- Delivered exceptional dining experiences by accommodating special dietary requests or modifications to sushi rolls as needed.
- Supported efficient service during peak hours by swiftly preparing orders according to established guidelines.
- Developed versatility in sushi preparation through cross-training in various roles within the kitchen team.
- Maintained a clean and organized workstation, complying with health and safety regulations.
Hotel Duty Manager
Kathmandu Height Boutique Hotel
05.2023 - 11.2023
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
Bar Manager
Sila
01.2023 - 03.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bar Supervisor
Salon De Kathmandu
04.2019 - 12.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Server
In Q Café, W-Hotel
10.2015 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Server
Spice Market Restaurant, W-Hotel
09.2012 - 09.2015
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation, addressing any special requests from guests.
- Adhered to safety and sanitation guidelines while handling food items or cleaning tasks to promote a healthy environment for guests.
- Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
Assistant Bartender
La Maison Du Caviar
09.2011 - 08.2012
- Closed out cash register and prepared cashier report at close of business.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
- Removed empty dishes and silverware, collected trash, and sanitized surfaces.
Education
High School Diploma -
Granville College
Vancouver, BC12.2024
+2 Course - Hospitality And Tourism Management
Canvas International School
Kathmandu, Nepal05.2018
Secondary Level -
Samakhushi English Boarding School
Kathmandu, Nepal04.2010
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Safe Food Handling
Point of sale operation
Beverage Preparation
Item promotion
Team Player
Reliable and Responsible
Warm and Friendly
Adaptable and Flexible
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Japanese
Elementary
Certification
- Canada, Serve It Right - April 18, 2024 - April 19, 2029
- Certified L1 Award In Food Safety Personal Hygiene, Boecker Academy - April 21, 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sushi Chef
Sushi Den
02.2024 - Current
Hotel Duty Manager
Kathmandu Height Boutique Hotel
05.2023 - 11.2023
Bar Manager
Sila
01.2023 - 03.2023
Bar Supervisor
Salon De Kathmandu
04.2019 - 12.2022
Server
In Q Café, W-Hotel
10.2015 - 04.2016
Assistant Server
Spice Market Restaurant, W-Hotel
09.2012 - 09.2015
Assistant Bartender
La Maison Du Caviar
09.2011 - 08.2012
High School Diploma -
Granville College
+2 Course - Hospitality And Tourism Management
Canvas International School
Secondary Level -
Samakhushi English Boarding School
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