SURENDRA SINGH BORA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Nike
Nike factory store , Vaughan mills
10.2023 - 03.2024
- Provided personalized customer assistance, addressing inquiries about Nike products.
- Contributed to visual merchandising by organizing displays and highlighting promotions.
- Assisted in inventory management and restocking to meet customer demand.
- Engaged with customers to gather feedback and foster brand loyalty.
Hiking Sports Leader
Decathlon
07.2022 - 07.2023
- Offered personalized customer service, demonstrating expert knowledge of hiking equipment and gear features.
- Ensured optimal store presentation through meticulous merchandising and display arrangements.
- Managed inventory levels to meet customer demands and restocked shelves efficiently.
- Engaged customers proactively to understand their needs, providing tailored recommendations.
Sales head
Ebiz. Pvt,Ltd
06.2017 - 07.2019
Education
Post-Degree Certificate - Supply Chain Management
Fleming College Toronto
Toronto, ON04.2024
MBA - Business Administration
Doon University, Dehradun School of Online Marketing
Dehradun, India06.2022
Bachelor of Computers Application (B.C.A -
Uttaranchal University
Dehradun , India06.2020
Skills
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Critical Thinking
- Organizational Skills
- Decision-Making
- Organization and Time Management
- Problem Resolution
Timeline
Nike
Nike factory store , Vaughan mills
10.2023 - 03.2024
Hiking Sports Leader
Decathlon
07.2022 - 07.2023
Sales head
Ebiz. Pvt,Ltd
06.2017 - 07.2019
Post-Degree Certificate - Supply Chain Management
Fleming College Toronto
MBA - Business Administration
Doon University, Dehradun School of Online Marketing
Bachelor of Computers Application (B.C.A -
Uttaranchal University
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