Surendra Bohora
Scarborough,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Blinds To Go
05.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Interacted with approximately 10 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Customer Service Representative
Dursan Construction
03.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
- Greet clients as they arrive in office and provide them with information regarding details of interior and exterior of building including all equipment and material.
- Engaged in different marketing activities and trying to make clients happy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Work closely with management regarding issues and suggested appropriate so.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Sales Associate
Good Luck Fashion Wear
02.2016 - 01.2019
- Maintain high standards of customer service during high volume fast paced operations.
- Handled currency and credit transactions quickly and accurately.
- Building relationship through friendly interactions and consistent appreciation.
- Handed all sort of Phone, email and in-person inquires.
- Resolved complaints promptly and professionally.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Took initiative to find extra tasks when scheduled duties were completed.
- Prepared merchandise for sales floor by pricing or tagging
Education
Diploma Certificate - Interior Design Consultant
Blinds To Go University
Montreal, QC05.2022
Bachelor of Civil Engineering - Bachelor of Civil Engineering
Pokhara University
Kaski04.2019
High School - Science
Trinity Internationa College
Kathmandu08.2011
Skills
- Fluent in English
- Team collaboration
- Relationship building
- Customer service and care
- Sales expertise
- Interpersonal communication skills
- Customer Relations
- Client Service
- Strategic planning
Trainings
- Interior Design Consultant Training Course and qualified to serve customers in the Blinds To Go Superstore in 2022.
- Audocad Training in 2017.
- National Reconstruction Authority in 2016.
Timeline
Sales Specialist
Blinds To Go
05.2022 - Current
Customer Service Representative
Dursan Construction
03.2020 - 02.2022
Sales Associate
Good Luck Fashion Wear
02.2016 - 01.2019
Diploma Certificate - Interior Design Consultant
Blinds To Go University
Bachelor of Civil Engineering - Bachelor of Civil Engineering
Pokhara University
High School - Science
Trinity Internationa College
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