Surenderpal Singh
London,ON
Summary
Results-driven Gas Station Operational Manager with over5 years of expertise in streamlining daily operations, enhancing customer satisfaction, and driving business growth. Skilled in staff leadership, inventory optimization, and compliance with safety standards. Proven track record in increasing profitability through strategic planning, cost control, and marketing initiatives. Adept at fostering collaborative team environments and delivering exceptional customer experiences. Known for analytical problem-solving, attention to detail, and unwavering dedication to operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operational Manager
Ultramar On the Run, Grand Bend
04.2023 - 11.2024
- Recruited, trained, and managed staff, increasing employee retention through enhanced training programs
- Improved customer satisfaction by ensuring superior service and addressing inquiries effectively
- Streamlined inventory management, reducing waste and ensuring timely restocking of fuel, food, and beverages
- Developed marketing strategies and implemented promotions, boosting sales and traffic
- Maintained compliance with safety and regulatory standards, ensuring a secure environment for customers and staff
- Monitored financial performance, set budgets, and achieved revenue targets consistently
Operational Manager
PR Petroleum
01.2022 - 04.2023
- Directed staff scheduling, inventory control, and customer service operations across multiple locations
- Implemented cost-saving measures, reducing operational expenses by optimizing resource allocation
- Negotiated favorable terms with suppliers, increasing profit margins by15%
- Introduced an employee incentive program, improving productivity and morale
- Enhanced sales strategies, resulting in a10% increase in monthly revenue
Warehouse Associate
Amazon Warehouse, Kelowna, BC
12.2020 - 12.2021
- Collaborated with team members to improve workflow efficiency, contributing to a99% on-time delivery rate
- Ensured warehouse safety compliance, reducing accidents by20%
Assistant Manager
Canco Airport, Kelowna
11.2019 - 06.2021
- Supervised inventory control, ensuring stock accuracy and timely replenishment
- Addressed customer inquiries and complaints, maintaining a high standard of customer service
- Supported the integration of new technologies, streamlining operations and reducing downtime
Sales Associate/Gas Attendant
Supersave1435 Hwy33W, Kelowna, BC
10.2018 - 11.2019
- Delivered exceptional customer service, improving satisfaction scores
- Handled financial transactions with accuracy, reducing cash discrepancies
- Promoted store offers, driving an increase in cross-product sales
Construction Supervisor
PD DRYWALLL LTD
05.2018 - 08.2019
- Assisted in the installation of drywall and performed taping and finishing tasks on residential projects.
- Learned and applied techniques for mudding, sanding, and texturing surfaces, ensuring a smooth finish.
- Collaborated with senior tapers to understand safety protocols and best practices on job sites.
Education
Diploma - Tourism and Hospitality
Okanagan College
Kelowna04.2020
High School Diploma - undefined
New Age Public School
Bilaspur, UP04.2017
Skills
- Proficient in MS Word, MS Outlook, MS Excel, and operational surveillance systems
- Expertise in inventory management software and security protocols
Certification
- First Aid & CPR/AED LEVEL C
- LICENSED SECURITY PERSONNEL
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Operational Manager
Ultramar On the Run, Grand Bend
04.2023 - 11.2024
Operational Manager
PR Petroleum
01.2022 - 04.2023
Warehouse Associate
Amazon Warehouse, Kelowna, BC
12.2020 - 12.2021
Assistant Manager
Canco Airport, Kelowna
11.2019 - 06.2021
Sales Associate/Gas Attendant
Supersave1435 Hwy33W, Kelowna, BC
10.2018 - 11.2019
Construction Supervisor
PD DRYWALLL LTD
05.2018 - 08.2019
Diploma - Tourism and Hospitality
Okanagan College
High School Diploma - undefined
New Age Public School
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