SURENDER SURENDER
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Worker
Pasano Concrete Company
05.2024 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
Service Desk Analyst
Tej Carrier Private Limited
01.2021 - 04.2023
- Engaged in user support interactions via telephone, chat and email platforms ,good at different languages english ,hindi and punjabi .
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Education
High School Diploma -
Y .B . V. M. SR SEC SCHOOL , KHARKARI JHANWARI
INDIA 09.2020
Skills
- ITIL Knowledge
- Remote Technical Support
- Incident Management
- Network Troubleshooting
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- liquor License
- driving license
Timeline
Construction Worker
Pasano Concrete Company
05.2024 - 08.2024
Service Desk Analyst
Tej Carrier Private Limited
01.2021 - 04.2023
High School Diploma -
Y .B . V. M. SR SEC SCHOOL , KHARKARI JHANWARI
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