Surender Sharma
Oakville
Summary
Experienced Ground Staff Member with a strong background in airport operations. Skills include managing check-in procedures, handling luggage, and assisting passengers with special needs. Known for maintaining high standards of safety and customer service while contributing to smooth flight operations. In previous roles, contributed to improving passenger satisfaction scores through efficient service delivery.
Overview
5
5
years of professional experience
Work History
Ground Staff Member
Porter airline
Toronto
09.2023 - 05.2025
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
- Maintained communication between ground staff members during shift changes to ensure smooth transition of duties.
- Organized transportation for passengers requiring special accommodations due to age or physical disability.
Door-to-Door Sales Representative
Candian tire
Toronto
01.2022 - 04.2023
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Developed relationships with key decision makers within target accounts.
- Generated leads through cold calling prospective clients.
Gas Station Attendant
Petro canada
Toronto
10.2020 - 10.2020
- Ensured compliance with health and safety regulations.
- Provided directions and information about local attractions upon request from customers.
- Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
Education
Flight Attendants And Cabin Management - Flight Services
Seneca College of Applied Arts And Technology
North York, None08-2023
Skills
- Customer service
- Baggage handling
- Safety compliance
- Ground operations
- Baggage handling expertise
- Cross-cultural sensitivity
Timeline
Ground Staff Member
Porter airline
09.2023 - 05.2025
Door-to-Door Sales Representative
Candian tire
01.2022 - 04.2023
Gas Station Attendant
Petro canada
10.2020 - 10.2020
Flight Attendants And Cabin Management - Flight Services
Seneca College of Applied Arts And Technology