Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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SURBHI SHARMA

Mississauga,Canada

Summary

Highly efficient sales professional well established in fast-paced and challenging environments. Experienced finance professional with a strong background in client relationship management, structured finance, and portfolio support. Proven ability to work across cross-functional teams and deliver tailored financial solutions. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience

Work History

Client Success Specialist

Peoples Group
05.2024 - Current
  • Own and manage relationships with 14+ high-impact FinTech clients in the cards and payments space, acting as their key business advisor and point of contact.
  • Drive client growth and retention through tailored solutions, performance reviews, and product adoption strategies that align with their evolving business needs.
  • Collaborate across Risk, Compliance, Legal, and Project teams to deliver seamless execution of client initiatives, ensuring full regulatory and operational alignment.
  • Lead business reviews and strategic planning sessions with C-level stakeholders to strengthen engagement and identify new revenue opportunities.
  • Coordinate with major payment networks (Visa, Mastercard, Interac) to integrate client requirements and co-develop innovative features.
  • Support internal lending teams on early-stage syndication loan discussions with qualified clients, bridging the gap between payments and structured finance.
  • Improve internal processes by streamlining CRM workflows and onboarding steps, enabling faster turnaround and tighter alignment across functions.

Financial Services Representative

Meridian Credit Union
11.2023 - 05.2024
  • Provided a full range of customized financial solutions using a basic financial planning approach, with a strong focus on building and maintaining long-term member relationships.
  • Supported loan structuring at the branch level by assessing client needs and aligning them with Meridian’s financial offerings, contributing to enhanced credit quality and improved client onboarding.
  • Gained foundational exposure to credit application review processes and supported risk-awareness initiatives in alignment with internal credit policy and compliance standards.
  • Contributed to business and sales planning, supporting initiatives that led to increased branch profitability through client-focused lending and financial advisory.
  • Maintained up-to-date knowledge of industry regulations, credit policy, and other financial-related trends, ensuring accurate and informed guidance to clients across a range of financial products.

Senior Associate- Syndication & Structured Finance

Northern Arc Capital
07.2021 - 03.2023
  • Managed a diversified portfolio of ~$800 million in Assets Under Management, conducting due diligence, credit analysis, and risk assessment across sectors including NBFCs, FinTechs, Mid-Market, Real Estate and SMEs to support new client onboarding and revenue growth.
  • Led end-to-end syndication processes, including structuring, preparing and distributing syndication materials, negotiating with syndicate participants, and executing syndication agreements—resulting in successful closure of multi-party syndicated loan facilities.
  • Maintained ownership of the client mandate from origination through syndication, ensuring documentation accuracy, stakeholder alignment, and alignment with internal risk and underwriting criteria.
  • Collaborated with C-level executives to align loan structuring and capital strategy with business objectives, while proactively identifying cross-sell and syndication opportunities, contributing to increased wallet share and strategic business wins.
  • Monitored covenant compliance and portfolio quality quarterly, spotting early warning signs of credit deterioration and initiating remedial actions to mitigate credit risk across high-value commercial lending transactions.
  • Established and maintained strategic partnerships with financial institutions, overseeing new limit applications, renewals, and relationship management activities to ensure professional handling of syndicated deals throughout their lifecycle.
  • Delivered high-impact solutions in cross-functional environments, leveraging advanced financial modeling, underwriting skills, and structured finance product knowledge to support both outbound and inbound syndicated and structured finance loan deals under tight deadlines.

Relationship Manager - Business Loans

IDFC Bank
02.2020 - 02.2021
  • Managed key institutional relationships with leading dealer partners and clients, aligning product recommendations with financial needs to support structured solutions and drive revenue growth.
  • Strengthened mandate retention by cultivating long-term client relationships and delivering consistent service excellence, resulting in a 25% increase in client retention and repeat business.
  • Supported syndicated lending process execution by coordinating with cross-functional teams to ensure accurate loan documentation, compliance, and timely closure.
  • Leveraged Salesforce CRM to manage client pipelines, capture financial requirements, and provide tailored financial solutions, aligning with organizational lending and onboarding strategies.
  • Utilized financial tools like Excel to track key performance indicators (KPIs), prepare performance reports, and analyze trends relevant to client acquisition and credit monitoring.
  • Demonstrated ownership in resolving client challenges and collaborated across departments to design and implement end-to-end financing solutions, improving customer satisfaction and delivery turnaround.
  • Achieved and exceeded sales quotas by applying consultative selling techniques, event-based outreach, and strategic follow-ups, earning full variable bonuses for new client conversions.

Assistant Manager - Credit Lending

InCred Finance
05.2017 - 01.2020
  • Successfully onboarded high-value partners, each contributing over 20% of total revenue, while strategically balancing the overall loan portfolio with a 32% spread from referral business, supporting sustainable credit structuring and syndication potential.
  • Led entire India team across the full product lifecycle—from development to disbursement—driving 25% of total portfolio business and ensuring smooth coordination with internal stakeholders across Credit, Risk, and Operations.
  • Executed syndicated and large-ticket loan transactions, collaborating with underwriting and documentation teams to align with risk policies and compliance standards.
  • Utilized Salesforce CRM to qualify inbound leads, assess financial needs, structure product offerings, and close deals, supporting customer acquisition strategies and mandate growth.
  • Proactively supported cross-selling of FX and insurance products, accounting for 4.7% of total revenue and demonstrating a holistic understanding of client portfolio strategy.
  • Liaised with internal teams to gather data, develop custom reporting tools, and ensure business intelligence reports met objectives related to loan performance, pipeline management, and institutional partnerships.
  • Applied advanced negotiation and presentation techniques to consistently meet and exceed sales targets, contributing to long-term pipeline development and revenue generation.

Intern

New Fangled Internet Private Limited (FANGO)
03.2016 - 05.2016
  • Lead generation to acquire clients from college campuses.
  • Acquiring manufacturers and suppliers from various e-commerce platforms (Flipkart, Myntra, etc.) Trend analysis of fashion industry to increase sales.
  • Research and development of new product.
  • Social media promotions to increase traffic for website.

Education

Post Graduate Program - Business

ICFAI University
03.2017

Bachelor's of Computer Applications - Information And Computer Systems

Guru Gobind Singh Indraprastha University
03.2014

Skills

  • Business Development
  • Relationship Management
  • Credit Analysis
  • Independent
  • Negotiation Skills
  • Targeted Outreach
  • Strategic Partnerships
  • Portfolio Monitoring
  • Problem Solving

Accomplishments

  • Recognition for the annual sales and target achievements with respect to yield held during my stint in InCred in the year 2017.
  • Rewarded with trip to Bali, Indonesia for generating highest sales across India.
  • Outstanding Contribution Award - HDFC Life Group Credit Protect Plus Business for FY 2018-19.
  • Certificate of Appreciation - for incredible efforts and contribution in FY 2018-19.
  • Recognition for best in cross-selling of insurance products and foreign remittances.

LANGUAGES

English
Hindi
Punjabi

Timeline

Client Success Specialist

Peoples Group
05.2024 - Current

Financial Services Representative

Meridian Credit Union
11.2023 - 05.2024

Senior Associate- Syndication & Structured Finance

Northern Arc Capital
07.2021 - 03.2023

Relationship Manager - Business Loans

IDFC Bank
02.2020 - 02.2021

Assistant Manager - Credit Lending

InCred Finance
05.2017 - 01.2020

Intern

New Fangled Internet Private Limited (FANGO)
03.2016 - 05.2016

Bachelor's of Computer Applications - Information And Computer Systems

Guru Gobind Singh Indraprastha University

Post Graduate Program - Business

ICFAI University

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