Surbhi Macwan
Field,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Productive Front Office managing skills with over 3 years of experience in customer service, office management, accounting and administrative support. Focused and detail-oriented with solid knowledge of accounting best practices. Well-versed in prioritizing projects and leading staff initiatives to optimize performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Self Employed
Business Partner
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines implementing detail-oriented and strong work ethic policies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Office Supervisor
Hampton Inn and Suites
01.2020 - 02.2023
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, handling and correcting payment errors with accounts receivables on room charges.
- Established and updated work schedules to account for changing staff levels and analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
Front Office Agent
The Blue Mountain Resort
05.2019 - 09.2019
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Fine Dining Service
Georgian Dining Room
01.2019 - 04.2019
- Experiencing fine dining and customer service in a full service restaurant in a licensed environment under supervisors, practicing interpersonal skills, learning to make drinks, mocktails, working at bar, setting tables, working with MICROS point of sales.
Education
College Diploma - Hospitality Hotel And Resort Operations Management
Georgian College
Barrie, ON12.2019
Skills
- Front Office, Guest Service Management
- Supervision and leadership
- Multi tasking and Adaptability
- Active listening and communication skills
- Decision-Making
- Microsoft Office (Word, Excel, Power Point)
- Micros POS
- Opera PMS, (Property Management System), Cenium, OnQ
Certification
- Smart Serve
- Health and Safety workplace
Timeline
Self Employed
Business Partner
03.2023 - Current
Front Office Supervisor
Hampton Inn and Suites
01.2020 - 02.2023
Front Office Agent
The Blue Mountain Resort
05.2019 - 09.2019
Fine Dining Service
Georgian Dining Room
01.2019 - 04.2019
College Diploma - Hospitality Hotel And Resort Operations Management
Georgian College
Similar Profiles
Anurag AgrawalAnurag Agrawal
Motilal Oswal Financial Services at Business PartnerMotilal Oswal Financial Services at Business Partner
Taruni JainTaruni Jain
Human resources executive at Taj Hotels - Human Resources Business PartnerHuman resources executive at Taj Hotels - Human Resources Business Partner
NEHHA KUSHWAHNEHHA KUSHWAH
Deloitte | South East Asia at Talent Advisor|HR Business PartnerDeloitte | South East Asia at Talent Advisor|HR Business Partner
Trina GareauTrina Gareau
Inside Sales Representative at Di-CorpInside Sales Representative at Di-Corp
Ricardo VallejoRicardo Vallejo
Traffic Control Flagger at AWP SafetyTraffic Control Flagger at AWP Safety