Surbhi Choudhary
Scarborough,ON
Summary
Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Offers track record of delivering superior-quality results for industry-leading publication conglomerates. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Store Incharge
Oven Fresh
01.2020 - 12.2023
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Cashier
Peggy Ice Cream
03.2019 - 12.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Concentration in Sociology, Economics And English.
DAV College
India04.2022
Skills
- Deadline Management
- Project Coordination
- Active Listening
- Decision Making
- Interpersonal Skills
- Time Management
- Emotional Intelligence
- Attention to Detail
- Problem Solving
- Event Networking
- Team Collaboration
- Customer Service
- Production Scheduling
- Data Entry
- Cash Handling
- Payment Collection
- Cash Register Operation
- Order Taking
Languages
English
Full Professional
Timeline
Store Incharge
Oven Fresh
01.2020 - 12.2023
Cashier
Peggy Ice Cream
03.2019 - 12.2020
Bachelor of Arts - Concentration in Sociology, Economics And English.
DAV College
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