THANUJA DASSANAYAKE
Maple Ridge,Canada
Summary
Record Administration Adviser at University Canada West with extensive experience in academic operations and compliance. Achieved a 97% accuracy rate while managing over 1000 requests per term, demonstrating expertise in process improvement and conflict resolution. Committed to enhancing student success through effective advising and interdepartmental collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Record Administration Adviser
University Canada West
Vancouver, Canada
03.2022 - Current
- Coordinate and overlook academic operations - Processing over 1000 Term Break and Leave of Absence requests per term, ensuring compliance with institutional policies with accuracy rate over 97% and with a responsive time less than two business days.
- Conduct Academic Standing interviews with 30–40 students per term; make recommendations and advise students on academic planning and progression at a success rate of 95%.
- Contribute to cross-departmental projects such as academic notations on transcripts, grade changes, managing graduate documents and policy updates for leave/term break and approvals.
- Administer monthly education verification processes (100+ requests), liaising with government entities including IRCC and the Canada Border Agency.
- Collaborate across departments to improve service standards and streamline recordkeeping procedures, contributing to institutional efficiency.
- Maintain confidentiality and exercise sound judgment when handling sensitive academic and student information.
- Developed workflow processes and documents which enhanced the processing time and understandability over 90%.
Administrative Officer/Assistant
University Canada West
Vancouver, Canada
01.2021 - 03.2022
- Processed 300+ transcript requests per term with 99% accuracy while ensuring timely delivery and compliance.
- Developed tracking and reporting systems for transcript processing and education verification which increased the processing time and easy access to records in 85%.
- Coordinated student record reporting systems, including official transcript tracking and education verification documentation.
- Spearheaded the process of printing and distribution of 1000 graduation certificates within tight deadlines for convocation.
- Trained new team members and collaborated with cross-functional units to ensure smooth operations and shared understanding of policies.
Executive Assistant Intern
Latincouver Inc.
Vancouver, Canada
09.2019 - 12.2019
- Introduced streamlined tools for daily operations, increasing efficiency and cutting task processing time significantly.
- Developed new meeting minute-taking formats that improved clarity and reduced documentation time by 80%.
- Recognized as 'Employee of the Month' for exceptional initiative and performance.
Marketing Assistant (Intern)
Latincouver, Inc.
Vancouver, Canada
01.2019 - 03.2019
- Proposed a model to carry out market research to increase profit, acquire grants remarkably, and create marketing awareness among the Latin community networks in Canada.
- Performed and presented a comprehensive competitor analysis to figure out Latincouver's market position in the non-profit sector, which can be used to expand their current network.
Market Analyst Intern
Scientific and Technical Gas Inc.
Newcastle-Under-Lyme, United Kingdom
09.2011 - 12.2012
- In depth Analysis of the prospective business Markets in South-east Asia to expand the products.
- Supported in creating a business strategy and a model for South-East Asia.
Marketing Executive
Scienter Technologies Pvt Ltd
Colombo, Sri Lanka
12.2006 - 12.2010
- Secured 10+ new clients, contributing over 50% of the company’s monthly sales revenue.
- Named 'Top Performing Marketer' in 2007 for exceeding sales goals.
- Identified new market segments across Sri Lanka to expand the customer base.
Education
Business Management Post Graduate Diploma -
Capilano University
North Vancouver, BC01.2020
Master of Science - Project Management
KEELE UNIVERSITY
Keele, United Kingdom01.2011
Bsc. Degree - Information Technology
SRI LANKA INSTITUTE OF INFORMATION TECHNOLOGY
Colombo, Sri Lanka01.2006
Skills
- Academic & Operational Administration
- Research and Analytical Skills
- Records, Documents, and information Management
- Project Coordination & Process Improvement
- Policy, Procedure & Guideline Development
- Conflict Resolution and Student Advising
- Decision making
- Proficient in Microsoft Office Suite
- Proficient in SharePoint
- Proficient in Student Information Systems
- Excellent Written and Verbal Communication
- Time Management & Prioritization
- Project Management
- Research
- Presentations and public speaking
- Customer service
- Project coordination
- Organizational skills
Certification
Google Project Management - Professional Certificate
References
References available upon request.
Timeline
Record Administration Adviser
University Canada West
03.2022 - Current
Administrative Officer/Assistant
University Canada West
01.2021 - 03.2022
Executive Assistant Intern
Latincouver Inc.
09.2019 - 12.2019
Marketing Assistant (Intern)
Latincouver, Inc.
01.2019 - 03.2019
Market Analyst Intern
Scientific and Technical Gas Inc.
09.2011 - 12.2012
Marketing Executive
Scienter Technologies Pvt Ltd
12.2006 - 12.2010
Business Management Post Graduate Diploma -
Capilano University
Master of Science - Project Management
KEELE UNIVERSITY
Bsc. Degree - Information Technology
SRI LANKA INSTITUTE OF INFORMATION TECHNOLOGY
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