Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suraksha Mohaya

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Resturant
Brampton, ON
04.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.

Education

No Degree - Hospitality

Cambrian At Hanson
Brampton, ON
07.2024

Skills

  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Complaint Resolution
  • Appointment Scheduling
  • Store Maintenance
  • Problem Resolution

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Customer Service Representative

Resturant
04.2023 - Current

No Degree - Hospitality

Cambrian At Hanson

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Suraksha Mohaya