Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Suraj Kumar Gunishetty

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Department Manager

Walmart
05.2023 - Current
  • Exhibited effective leadership and direction to department employees resulting in a significant increase in customer satisfaction.
  • Executed a thorough customer satisfaction program skillfully handling complaints accelerating backlogged orders and overseeing streamlined refund procedures.
  • Improved team quality and productivity metrics by strategically evaluating performance KPIs and providing better support and direction
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Customer Fulfillment Associate

Walmart
01.2022 - 05.2023
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
  • Boosted customer loyalty, fostering positive relationships through exceptional service.
  • Shown accuracy while recording contacts and transactions with customers
    ensuring accurate and on time order fulfillment

Transactions Risk Investigator

Amazon
06.2020 - 09.2021
  • Enhanced transaction monitoring processes by incorporating advanced data analysis techniques.
  • Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.
  • Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.
  • Developed and maintained comprehensive case files for accurate documentation of investigative findings.
  • Implemented targeted training programs to enhance staff knowledge on fraud prevention best practices.
  • Continuous improvement initiative focused on refining Standard Operating Procedures (SOP) enhancing operational efficiency.
  • Instructed and empowered over 100 associates in proficiently utilizing language specific tools for diverse queues spanning countries like India Singapore and Costa Rica
  • Adhered to government rules and regulations by conducting impartial investigations on trademarks, patents, copyrights and other related matters.
  • Consistently guaranteed fair objective and prompt evaluation and resolution of complaints in accordance with established guidelines

Tron Analyst

Amazon
07.2018 - 02.2020
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Researched and adopted new technologies to add value to existing offerings.
  • Worked on a continuous improvement update project (clickable) for 8 months which turned out be successful.
  • Employed analytical prowess to evaluate performance metrics, strategically guiding the organization towards the attainment of business targets.
  • Consistently surpassed assigned productivity targets and upheld stringent quality standards to ensure optimal operational efficiency.
  • Demonstrated adept team management skills through comprehensive training, coaching, and constructive feedback, fostering a high-performance culture among associates.

SDS Specialist (Contract)

Amazon
10.2017 - 03.2018
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Diligently identified and addressed potential loopholes through thorough investigations, collaborating with relevant stakeholders to swiftly resolve issues.
  • Conducted in-depth analysis of exceptional cases, proactively engaging with the appropriate stakeholders to pinpoint root causes, and delivering precise resolutions to ensure effective issue resolution.
  • Spearheaded a comprehensive approach to problem-solving, navigating through intricate details and engaging with stakeholders to provide accurate and timely resolutions for exceptional cases.

Education

MBA - International Business Management And Logistics

St. Clair College of Applied Arts And Technology
Windsor, ON
05.2023

Bachelor of Technology - Mechanical Engineering

Hyderabad Institute of Technology And Management
Hyderabad, India
07.2017

Skills

  • Cost Planning
  • Workflow Coordination
  • Resource Coordination
  • Employee Scheduling
  • Decision Making
  • Cross-functional Collaboration
  • Investigative Techniques
  • Performance Monitoring
  • Schedule Management
  • Complaint Resolution
  • Key Performance Indicators
  • Inventory Management
  • Sales Techniques
  • Process Enhancement

Languages

English

Certification

Six Sigma Green Belt (+Excel Application), Six Sigma Academy Amsterdam & Udemy

Timeline

Department Manager

Walmart
05.2023 - Current

Customer Fulfillment Associate

Walmart
01.2022 - 05.2023

Transactions Risk Investigator

Amazon
06.2020 - 09.2021

Tron Analyst

Amazon
07.2018 - 02.2020

SDS Specialist (Contract)

Amazon
10.2017 - 03.2018

MBA - International Business Management And Logistics

St. Clair College of Applied Arts And Technology

Bachelor of Technology - Mechanical Engineering

Hyderabad Institute of Technology And Management

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Suraj Kumar Gunishetty