Suraj Suraj

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.

• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Pitched in to help with various job tasks, fill in for sick employees and complete projects.
• Pitched in to help on short-staffed job site and to meet looming project deadlines.
• Communicated effectively with upper management, team members and customers to keep everyone informed.
• Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.
• Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.

• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Obtained knowledge on how to operate various pieces of equipment.
• Liaised between new customers and various departments throughout organization.
• Fielded customer service inquiries and calls from customers throughout country.
• Obtained client information by answering telephone calls.

Reference

Jasoda Maldiya ( team manager )

4313355945