Suraj Premji
London,ON
Summary
Dedicated and enthusiastic hospitality professional with over 3 years of experience in customer service and guest relations, seeking to leverage my skills and expertise to enhance guest experiences at Royal Caribbean Cruises Ltd. Committed to delivering exceptional service, fostering a welcoming environment, and contributing to the success of the team. Adept at handling diverse guest needs, resolving issues efficiently, and ensuring a memorable and enjoyable experience for all passengers. Eager to bring my passion for hospitality and strong work ethic to a dynamic and prestigious cruise line.
Overview
5
5
years of professional experience
Work History
Intern
Darryll & Tracy's No Frills
06.2023 - Current
- Making sure products are always well-stocked.
- Creating attractive displays for products.
- Aligning product placement with what customers want.
- Making sure customers are satisfied.
Billing Assistant
07.2021 - 03.2023
- Managed and resolved guest complaints promptly, ensuring a positive resolution and maintaining high levels of customer satisfaction.
- Assisted in organizing and executing onboard events and activities, contributing to an engaging and enjoyable guest experience.
- Delivered exceptional service to customers, addressing inquiries and ensuring satisfaction.
- Worked collaboratively with team members to enhance service delivery and operational efficiency.
Volunteer
Leo's Club
09.2020 - 02.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Fanshawe College of Applied Arts And Technology
London, ON08-2025
Associate of Arts - Business Essentials
Financial And Business Training Centre
Dar Es Salaam, Tanzania09-2019
Associate of Arts - Accounting And Finance
PCTL Training Institute (Powercomputers)
Dar Es Salaam, Tanzania01-2017
Skills
- Outstanding customer service
- Excellent communication and interpersonal skills
- Strong problem solving abilities
- Effective team collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Swahili
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Limited Working
Interests
- Playing Sports
- I enjoy cooking for friends and family gatherings
- Volunteering
- Gym Workouts
Timeline
Intern
Darryll & Tracy's No Frills
06.2023 - Current
Billing Assistant
07.2021 - 03.2023
Volunteer
Leo's Club
09.2020 - 02.2022
High School Diploma -
Fanshawe College of Applied Arts And Technology
Associate of Arts - Business Essentials
Financial And Business Training Centre
Associate of Arts - Accounting And Finance
PCTL Training Institute (Powercomputers)
Similar Profiles
Tracy KendrickTracy Kendrick
House Keeper at Tracy's Neat ServicesHouse Keeper at Tracy's Neat Services
Cosley BrunoCosley Bruno
Runner/Cook at Tracy's Crab ShackRunner/Cook at Tracy's Crab Shack
TIIILONI M GALOTIIILONI M GALO
Retail Sales Associate at Tracy's King Crab ShackRetail Sales Associate at Tracy's King Crab Shack