SURAJ NANDA
Edmonton,Canada
Summary
Dedicated Customer Service Representative with proven ability to manage high call volumes, resolve customer issues quickly, and provide exceptional service. Skilled in using Microsoft Teams, Outlook, Microsoft Office tools maintaining accurate records, and communicating clearly. Known for building strong customer relationships, meeting targets, and contributing to team efficiency in fast-paced work environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Panache Online Boutique & The Trendy Emporium
Edmonton, AB
04.2021 - Current
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Developed strong relationships with vendors to secure favorable pricing agreements Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Monitored industry trends to identify opportunities for improvement
- Defined strategic plans and kept business on track to meet objectives
- Managing Product Inventory with WordPress (WooCommerce)
- Activate Inventory Management in WooCommerce Add or Update Product Stock
- Install inventory management plugins for more features
- Monitor and Adjust Stock Levels View inventory reports via WooCommerce
- Manually update stock quantities as needed Automate Inventory
- Tracking Set stock thresholds and notifications to avoid overselling
- Carefully manage backorder settings to keep customers informed
- Set up shipping zones and rates based on customer location
- Enable different shipping methods such as flat rate, free shipping, or local pickup Offer tracking details to customers via email
PERSONAL TRAINER
Crunch Fitness
Edmonton, Canada
11.2024 - 02.2025
- Handle Customer Inquiries
- Listen to customer concerns, investigate issues, and provide effective resolutions in terms of their fitness goals
- Update customer accounts with accurate information
- Educate customers on product features, pricing, availability, and company policies.
- Ensure customer satisfaction
- Share information and coordinate with other departments to improve service quality.
- Conduct Kickoff with members which includes goal setting, nutritional counseling, proper use of fitness equipment and proper form of exercises
- Prepare and deliver comprehensive fitness programs based on client goals and milestones, to include tracking progress, follow up, and on-going support
- Demonstrate safe and proper exercise techniques to clients and all members of facility
- Assist in member service activities, such as fitness seminars, boot camps, body fat tables
- Design comprehensive fitness programs using company-provided tools
- Schedule all personal training sessions, appointments, and administration time using company systems
- Execution on Daily, Weekly, Monthly, and Quarterly Personal Trainer Business Plan
- Meet minimum company expectations, to include session service targets, Personal Training revenue, supplement/nutritional sales, and overall contributions to club success
- Conduct personal assessments, ensuring correct exercise techniques.
- Inspire clients to push their limits and achieve their best results.
- Provide continuous encouragement and support throughout clients' fitness journeys.
- Develop customized fitness programs based on individual goals and abilities.
Customer Service and Fitness Manager
SAS Dance Company Ltd
11.2014 - 10.2024
- Deliver polite, timely, and professional assistance to customers via phone, aiming to address and resolve their questions and concerns during the initial interaction.
- Communicate with customers through both verbal and written channels, including phone calls and emails.
- Conducting thorough fitness and health assessments and offering counseling sessions.
- Creating, organizing, and managing specialized testing programs for specific populations, including those requiring medical clearance, sports teams, and corporate clients.
- Designing, instructing, and overseeing customized exercise plans for clients.
- Responsible for planning, organizing, and delivering classes, creating class schedules, designing programs, and providing support with advertising and public relations efforts as needed.
- Leading and teaching a variety of group fitness classes.
- Serving as a communication link between clients and medical professionals, such as doctors or physiotherapists, for health-related concerns.
- Supervising the fitness area, conducting risk assessments, maintaining cleanliness, organizing equipment, and performing minor repairs.
- Scheduling client appointments and managing the necessary paperwork and procedures.
- Addressing client inquiries, complaints, and concerns.
- Responding to emergency situations by administering First Aid, CPR, AED, and oxygen when required.
- Assisting with the setup of equipment for fitness classes.
- Overseeing daily gym operations, including facility maintenance, equipment use, and member services.
- Managing staff, including recruitment, training, and supervision of fitness trainers, front desk staff, and maintenance personnel, ensuring a well-motivated and skilled team that provides excellent service.
- Handling member concerns, resolving complaints, and promoting a positive, inclusive environment.
- Managing budgets, monitoring finances, and enhancing profitability through increased membership and retention.
- Organizing marketing strategies, events, and promotions to attract and retain members, while ensuring adherence to health and safety regulations.
- Designing and delivering comprehensive fitness and dance programs for both individuals and groups.
- Providing personalized training sessions tailored to clients' specific fitness goals.
- Taking vital measurements to assess clients' fitness levels and track progress.
- Monitoring client progress and adjusting programs to ensure optimal results.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Conduct personal assessments, ensuring correct exercise techniques and Inspire clients to push their limits and achieve their best results.
- Provide continuous encouragement and support throughout clients' fitness journeys.
- Assisted customers via phone, email, and online chat with inquiries, orders, and complaints.
- Processed refunds, exchanges, and account modifications efficiently in connection with packages.
- Conducted regular inventory audits to maintain accuracy and minimize losses of company stock.
Group Fitness Instructor & Customer Care Associate
Dance Planet and Dance in the City Ltd
, Singapore and Mauritius
03.2013 - 08.2014
- Resolve Customer Issues
- Maintain accurate record of customers
- Handle clients via phone, chat and email
- Created customized fitness plans to meet the specific needs and objectives of clients
- Taught dance and fitness sessions, improving clients' understanding of health and wellness
- Worked with clients to establish achievable fitness goals and monitor their progress
- Delivered engaging dance and fitness classes, promoting a deeper knowledge of health and wellness
- Partnered with clients to set practical fitness goals and evaluate their progress
- Dance in the City
DANCE INSTRUCTOR
Imperial Fernando Ballet Company
01.2012 - 01.2013
- Engaged in performance and teaching activities, contributing to the development of students' dance skills.
- Established positive relationships with students by encouraging them to practice, strive for excellence, and reach their full potential in dancing.
- Motivated students to stay focused during long practices while emphasizing proper form and technique.
Education
CPR/AED CERTIFICATION -
St John Ambulance
05-2023
BACHELOR OF SCIENCE - SPORTS AND EXERCISE
Sangai International University
India01.2018
DIPLOMA - YOGA
Vinayaka Mission University
India01.2014
BACHELOR OF COMPUTER APPLICATIONS -
Manipal Sikkim University
India01.2013
PERSONAL TRAINER CERTIFICATION -
International Sports Sciences Association
CORRECTIVE EXERCISE SPECIALIST -
International Sports Sciences Association
STRENGTH AND CONDITIONING COACH -
International Sports Sciences Association
NUTRITIONIST -
International Sports Sciences Association
200-HOUR YOGA TEACHER TRAINING - India
Vinyasa Yoga Ashram
IndiaPRE/POST NATAL TRAINER CERTIFICATION - India
Vinyasa Yoga Ashram
IndiaSOUND HEALING CERTIFICATION - India
Vinyasa Yoga Ashram
IndiaDIPLOMA - Global Logistics & Supply Chain Management
MCJ College
Calgary, ABSkills
- Attention to Detail
- Time Management
- Customer Service
- Problem-Solving
- Customer Retention
- Functional Training
- Injury Prevention
- Program Design
- Computer Proficiency
- Fitness assessments
- Nutritional guidance
- Client retention strategies
- Group fitness instruction
- Fitness trends knowledge
- Customer relationship management
- Strength training
- Personal training and coaching
- Sport-specific training
- Client engagement
- Fitness program development
- Injury prevention techniques
- Fitness instruction
- Functional movement training
- Group and individual instruction
- Health and wellness
- Pre-and post-natal fitness
Certification
- PERSONAL TRAINER CERTIFICATION - International Sports Sciences Association
- CORRECTIVE EXERCISE SPECIALIST - International Sports Sciences Association
- STRENGTH AND CONDITIONING COACH - International Sports Sciences Association
- NUTRITIONIST - International Sports Sciences Association
- 200-HOUR YOGA TEACHER TRAINING - Vinyasa Yoga Ashram, India
- PRE/POST NATAL TRAINER CERTIFICATION - Vinyasa Yoga Ashram, India
- SOUND HEALING CERTIFICATION - Vinyasa Yoga Ashram, India
- CPR/AED CERTIFICATION - St John Ambulance, Mauritius
- BALLET BARRE FITNESS INSTRUCTOR CERTIFICATION - American Sports and Fitness Association
- ZUMBA FITNESS INSTRUCTOR - L1 AND L2 - Zumba Fitness
- ZUMBA STEP INSTRUCTOR - Zumba Fitness
- AQUA ZUMBA FITNESS INSTRUCTOR - Zumba Fitness
- EASY SPLITS CERTIFICATION TRAINING COURSE - Easy Flexibility
- EASY FLEXIBILITY ZAICHIK STRETCHING TECHNIQUES - Easy Flexibility
- CLASSICAL BALLET CERTIFICATION - Imperial Fernando Ballet Company
Additional Information
Travelling, Reading, Dancing
References
- DR (MRS) KALIANEE BADRY, Consultant Psychiatrist, Ministry Of Health & Wellness, kalianeebadry@yahoo.com
- ISHWAREE GOORAH, Secretary, sasdancecompany@gmail.com
Languages
- Hindi, Native
- English, Native
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Elementary
References
References available upon request.
Timeline
PERSONAL TRAINER
Crunch Fitness
11.2024 - 02.2025
Owner
Panache Online Boutique & The Trendy Emporium
04.2021 - Current
Customer Service and Fitness Manager
SAS Dance Company Ltd
11.2014 - 10.2024
Group Fitness Instructor & Customer Care Associate
Dance Planet and Dance in the City Ltd
03.2013 - 08.2014
DANCE INSTRUCTOR
Imperial Fernando Ballet Company
01.2012 - 01.2013
CPR/AED CERTIFICATION -
St John Ambulance
BACHELOR OF SCIENCE - SPORTS AND EXERCISE
Sangai International University
DIPLOMA - YOGA
Vinayaka Mission University
BACHELOR OF COMPUTER APPLICATIONS -
Manipal Sikkim University
PERSONAL TRAINER CERTIFICATION -
International Sports Sciences Association
CORRECTIVE EXERCISE SPECIALIST -
International Sports Sciences Association
STRENGTH AND CONDITIONING COACH -
International Sports Sciences Association
NUTRITIONIST -
International Sports Sciences Association
200-HOUR YOGA TEACHER TRAINING - India
Vinyasa Yoga Ashram
PRE/POST NATAL TRAINER CERTIFICATION - India
Vinyasa Yoga Ashram
SOUND HEALING CERTIFICATION - India
Vinyasa Yoga Ashram
DIPLOMA - Global Logistics & Supply Chain Management
MCJ College
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