Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Suraj Kumar

Lethbridge,Canada

Summary

Results-driven professional with 3 years of experience in customer service and leadership roles. Proven ability to deliver exceptional service in fast-paced and high-pressure environments. Expertise in logistics, materials handling, inventory management, and safe equipment operation. Strong skills in time management, teamwork, and adaptability, contributing to efficient operations and high productivity.

Overview

4
4
years of professional experience

Work History

Pit Supervisor

Pure Casino Lethbridge
Lethbridge, AB
01.2024 - Current
  • Supervised gaming operations to ensure compliance with regulations and standards.
  • Trained and mentored staff on customer service and gaming procedures.
  • Resolved customer inquiries and disputes, promoting a positive gaming experience.
  • Trained to handle large transactions and high-intensity situations.
  • Trained by Gamesense to ensure responsible gaming.
  • AGLC trained to identify money laundering.
  • AGLC trained for responsible liquor serving.
  • Employee of the Month within the first 6 months.

Manager

McDonald's
Lethbridge, AB
10.2022 - 01.2024
  • Progressed from crewmember to swing manager in less than a year, leading a team of 40+ employees in a fast-paced, high-sales, and high-intensity store. With daily sales of over $25,000.
  • Handling stocking and inventory of over $75,000.
  • Delivering outstanding customer service by addressing concerns, making necessary changes, and adapting to situations to give a positive customer experience.
  • Regular inventory checks, till counting and balancing, and FIFO practices.
  • Managed daily operations of opening, closing, and overnight shifts, including scheduling, fixing punch-in, and punch-out.
  • Employee of the Month
  • Managed inventory levels and coordinated supply orders for kitchen needs.

Material Handler

Prime Pallets
Calgary, AB
12.2021 - 09.2022
  • Loaded and unloaded pallets from delivery trucks efficiently.
  • Maintained accurate inventory records using warehouse management system.
  • Inspected incoming and outgoing shipments for quality assurance.
  • Adhered to safety protocols to ensure a secure work environment.
  • Received and distributed incoming materials to designated areas.

Education

Diploma - Business Administration, Major in Management

Lethbridge College
Lethbridge, AB
01.2025

Skills

  • Leadership and team management
  • Works actively in teams
  • Positive attitude
  • Customer service
  • Conflict resolution
  • Proficient in navigating POS systems
  • Valid Class 5 Adv
  • Pro Serve certificate
  • Food safety certificate
  • QuickBooks certified
  • WHMIS certified
  • Calculated risk-taking
  • Anti-Money Laundering certificate
  • Fluent in Malayalam, English, Hindi, Tamil, and Punjabi
  • Training completed to handle sophisticated machinery to ensure smooth operation and maintenance

References

  • Rudra Pratap Singh, Shekhawat, Warehouse Tech 2, 403-929-1557, Pepsi Co.
  • Suraj, Verma, Kitchen Department Manager, 403-929-7911, McDonald's
  • Seiren, Tatebe, Pit Supervisor, 403-710-8334, Pure Casino Lethbridge
  • Manmohan, Singh, Production Worker, 403-925-0963, Triple M Housing
  • Pushpendra Singh, Warehouse Tech, 437-755-1408, Southland Trailer

Timeline

Pit Supervisor

Pure Casino Lethbridge
01.2024 - Current

Manager

McDonald's
10.2022 - 01.2024

Material Handler

Prime Pallets
12.2021 - 09.2022

Diploma - Business Administration, Major in Management

Lethbridge College

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Suraj Kumar