Suraj Gautam

· Served as a valuable member of the IOT Connectivity Team at Bell Canada, contributing to impactful projects that drove operational efficiency and problem-solving across multiple departments.

· Spearheaded the implementation of the PagerDuty project, a centralized alarming system, benefiting not only the Connectivity Team but also Smart Supply, Smart Building, and various other teams. This system facilitated real-time incident identification, leading to improved KPI fulfillment and enhanced operational reliability. Regularly presented availability dashboards and high-level incident reports to directors, demonstrating the project's success.

· Successfully led the integration of Automation Anywhere 360, a cutting-edge automation solution, revolutionizing the team's workflow. By automating repetitive tasks, achieved substantial time and cost savings, enabling the team to allocate resources to more strategic projects and initiatives. Implemented comprehensive reporting procedures to ensure efficient task execution and tracking.

· Continuously collaborated with team members, contributing to various projects and tasks, showcasing adaptability and versatility in handling dynamic responsibilities.

· Created detailed RCAs for complex issues, including HLR API certificate problems, fostering informed decision-making and proactive solutions.

· Drove knowledge sharing and team cohesion by conducting and participating in weekly knowledge transfer meetings, fostering open communication and cross-functional learning.

· Played a pivotal role in onboarding newly hired co-op students, offering support, guidance, and tool access to ensure seamless integration into the team's operations.

· Performed configuration and troubleshooting of Cisco & Ericsson and other platforms while on support.

· Demonstrated technical acumen by swiftly acquiring new skills and technologies, such as employing JavaScript and Automation Anywhere 360 to automate complex tasks, resulting in streamlined operations and improved productivity.

• Managed efficient cash register operations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Conducted regular reviews of operations and identified areas for improvement.