SURAJ FERNANDO
Surrey,BC
Summary
Proven Order Processor at CONIC JAPAN, adept in data entry and customer service, enhanced customer satisfaction through accurate, timely order fulfillment. Leveraged teamwork and problem-solving skills to reduce errors and delays, excelling in high-volume environments. Demonstrated ability in invoicing, billing, and training, contributing to seamless operations.
Overview
8
8
years of professional experience
Work History
Order Processor
Conic Japan
03.2021 - 02.2024
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
Fast Food Worker
McDonald's
02.2016 - 03.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to quickly fill large orders and serve large parties.
Convenience Store Cashier
7-eleven
07.2017 - 02.2021
- Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
- Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.
- Rotated product when stocking shelves to maintain freshness.
- Reduced cashier errors by consistently double-checking change calculations and receipts.
Education
Bachelor of Arts - RISK MANAGEMENT
KURASHIKI UNIVERSITY OF SCIENCE AND THE ARTS
KURASHIKI, JAPAN03.2021
Skills
Teamwork orientation
Data entry skills
Order Picking
Invoicing and Billing
Customer Service
Creative Thinking
Problem-Solving
Languages
Japanese
Professional Working
Timeline
Order Processor
Conic Japan
03.2021 - 02.2024
Convenience Store Cashier
7-eleven
07.2017 - 02.2021
Fast Food Worker
McDonald's
02.2016 - 03.2021
Bachelor of Arts - RISK MANAGEMENT
KURASHIKI UNIVERSITY OF SCIENCE AND THE ARTS
Similar Profiles
Romi Márcia BenckeRomi Márcia Bencke
Secretária executiva at Conselho Nacional de Igrejas Cristãs do Brasil = CONICSecretária executiva at Conselho Nacional de Igrejas Cristãs do Brasil = CONIC
Mathew HarveyMathew Harvey
Mkt Project Manager/Special Project Manager at dōTERRA Japan - Tokyo, JapanMkt Project Manager/Special Project Manager at dōTERRA Japan - Tokyo, Japan
VIGNESH PAWARVIGNESH PAWAR
Assistant Manager at INDIA JAPAN LIGHTING PVT LTD (Koito Japan)Assistant Manager at INDIA JAPAN LIGHTING PVT LTD (Koito Japan)
Bernard MorrowBernard Morrow
Skiver/Filler Operator at Treads West IncorporationSkiver/Filler Operator at Treads West Incorporation
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen