Suraj Arora
Montreal
Summary
Knowledgeable order picker with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Punctual and honest with solid background in working environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
6
6
years of professional experience
Work History
Order Picker
Amazon YUL9
11.2024 - 03.2025
- Excellent communication skills, both verbal and written.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
Order Picker
Cesium Telecom
09.2024 - 11.2024
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
Cashier
Al-Madina
08.2023 - 06.2024
- Company Overview: imports and exports food commodities and engages in real estate, construction, auto parts, and machinery sales
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries
- Operated POS while maintaining cash-draw accuracy
- Opened and closed the registers and monitored cash limits
- Stocked merchandise, implemented customer service strategies, maintained high level of product knowledge
- Imports and exports food commodities and engages in real estate, construction, auto parts, and machinery sales
Cashier
7-Eleven
01.2019 - 01.2023
- Greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer
- Operate tills at sales points in most large stores, recording and receiving payment for goods being purchased
Education
Bachelor of Business Administration -
Chandigarh univarcity
01.2021
Skills
- Patience
- Processing returns
- Punctuality
- Cash handling
- Customer service
- Patience and empathy
- Time management skills
- Team collaboration
- Order taking
- Product knowledge
- ID verification
Accomplishments
- Process Improvement Initiative, Identified and implemented new process resulting in a 40% reduction in processing time.
- Successful Audit Completion, Successfully completed an external audit resulting in no findings and a clean audit report.
Languages
Punjabi
English
Hindi
Bahasa Melayu
Timeline
Order Picker
Amazon YUL9
11.2024 - 03.2025
Order Picker
Cesium Telecom
09.2024 - 11.2024
Cashier
Al-Madina
08.2023 - 06.2024
Cashier
7-Eleven
01.2019 - 01.2023
Bachelor of Business Administration -
Chandigarh univarcity
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