Surafial Geberhiwet Araya

I am a versatile and dynamic professional with over 15 years of experience, including roles as an IT and . My background spans customer service, member services management, and IT,

I focus to identify potential challenges to ensure smooth operations and client satisfaction. In addition, I bring over five years of expertise in customer service support, and customer claims processing.

Some key highlights of my experience include:

• Creating and managing sales orders, ensuring timely deliveries.
• Providing on-site support by traveling to upgrade kiosks and troubleshooting technical issues.

Over 15 years installation or repair experience of computer hardware., Configured and installed Windows workstations and responded to the demands of a Complex network design.Worked with network administrators to solve mainframe application problems to meet., Experience in electronic devices and machining., Supervised a group of 15 to 20 warehouse employees and monitored all activities concerning shipping and receiving tasks to ensure smooth operations., Processed all status inquiry requests between the warehouse and customers., Prepared shipping documents for goods scheduled for shipment and ensured that all goods were received and properly identified according to procedures and guidelines., Verified contents of all boxes and packages against the packing slip., Ensured that the shipping department obtained competitive rates from freight forwarders and shipping lines and maintained minimum demurrage rates., Identified the safety hazards when working in warehouse., Scheduled and confirmed appointments with customers to make survey of the clients’ goods to be shipped., Monitored packing process to ensure that goods were properly packed., Accurately counted and signed for goods from couriers, logistic companies, and other suppliers., Monitored and oversaw the day-to-day activities of the shipping department to ensure that imports and exports were done in a most cost-effective manner., Followed all policies and procedures as required to maintain a healthy and safe work environment (CPR).