Surabhi Shankar
Winnipeg,MB
Summary
Motivated and dedicated psychology student with strong communication and organizational skills. Proven ability to provide exceptional customer service and foster a positive work environment. Skilled at utilizing psychology knowledge to understand and address the needs of individuals, while effectively collaborating with a diverse range of people. Committed to continuous personal and professional growth, eager to contribute skills and passion for creating meaningful connections in a dynamic work setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chef/Store Supervisor
Meltwich.food
04.2024 - 12.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Bartender
Winnipeg Blue Bombers
06.2023 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built a strong rapport with repeating customers.
Server
Infinity Ultra Lounge
03.2022 - 08.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Cashier and Floor Associate
Smoor Desserts
05.2021 - 08.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided a positive customer experience with fair, friendly and courteous service.
Education
Bachelor of Arts in Psychology - Psychology
University of Manitoba
Bachelor of Arts Psychology - Psychology
International College of Manitoba
12.2022
Skills
- Team player
- Strong work ethic
- Well versed in MS Office
- Multilingual - English, Hindi
- Ability to work in a fast-paced environment
- Good organizational skills
- Safe Serving Knowledge
- Attending Multiple Customers
- Sales Expertise
- Patron Rapport
- Supervisor
- Food safety expertise
- Store manager role
- Fast learner
- Chef
Languages
English
Full Professional
Hindi
Full Professional
Certification
Smart Choices Certification
Timeline
Chef/Store Supervisor
Meltwich.food
04.2024 - 12.2024
Bartender
Winnipeg Blue Bombers
06.2023 - 10.2023
Server
Infinity Ultra Lounge
03.2022 - 08.2022
Cashier and Floor Associate
Smoor Desserts
05.2021 - 08.2021
Bachelor of Arts in Psychology - Psychology
University of Manitoba
Bachelor of Arts Psychology - Psychology
International College of Manitoba
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