Suraj Nair
Ajax,ON
Summary
Versatile Senior Manager specializing in banking and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Customer-focused professional with successful 20-year career in banking sector.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure and achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Manager SRE
Royal Bank Of Canada, RBC
05.2023 - Current
- Putting forth clear objectives, conveying assumptions, and persuading workers to accomplish their best presentation.
- Recognizing open doors for development, evaluating risks, and settling on choices that line up with the general mission and vision of the organization
- Weigh different elements, including monetary contemplations, market patterns, and likely risks, to go with informed decisions that help the organization's objectives
- Assessing the performance of the colleagues and giving feedback and direction to progress, including performance reviews, laying out objectives, and identifying opportunities for professional development.
- Provide direction, and foster collaboration within their team and across teams and communicate clearly and effectively with employees, executives, clients, and other stakeholders
- Implement policies and procedures to ensure compliance with regulations
- Maintain strong relationships with key stakeholders, including customers, suppliers, and industry partners.
- Building trust, resolving conflicts, and fostering collaboration to achieve common objectives.
- Driving continuous improvement within the team by implementing best practices and fostering a culture of innovation and learning
Senior Business Analyst
Royal Bank of Canada
07.2016 - 05.2023
- Enabling an integrated payment solution to enrich the bank's client experience and promote flexibility of available payment solutions
- Managing Application support for Online banking end to end in a customer’s life cycle
- Managing client integration and providing application development advise
- Define scope of projects in collaboration with senior management
- Develop and measure products metrics to drive product growth
- Ensure the organization is prepared to market, sell, deliver and support all new product capabilities
- Assist with product release communications, internal & external
- Gather ongoing feedback on both existing and upcoming product capabilities
- Conduct user interviews and research and make informed decisions backed by data and metrics.
Business Analyst
Tata Consultancy Services
04.2007 - 07.2016
- Client: Aviva Insurance Canada (March 2016 – Jul 2016)
- Identify impacts on business processes based on detailed solutions and strategies
- Worked with testing team to ensure quality system deployments
- Facilitated requirements gathering and validated for accuracy, to define high-level and detailed business requirements documents
- Translated business issues/challenges and objectives into viable quality documentation
- Supported the migration and assisted in the smooth flow to the downstream systems
- Client: Great West Life (April 2015 - March 2016)
- Conducted detailed analysis of applications in scope with respect to changes
- Performed current State, Impact and Gap analysis with appropriate documentation
- Skillfully analysed and mapped existing business processes to the desired levels (GAP Analysis), evaluating available technology-based solutions, suggesting appropriate business solutions
- Elicited and documented functional and non-functional system requirements
- Client: Bank of Montreal (January 2013 - April 2015)
- Worked with business SMEs for requirements gathering and producing appropriate documentation for the existing payment architecture
- Supported in completing key Transition documentation, including progress reports, Process Documentation, Error Analysis report, and gave training to offshore team on the payments and collection systems
- Conducted quality check for the work done by offshore trainees under UAT and gave feedback as corrective measure as a part of Quality Assurance and managed error log/report trackers for future training purposes
- Client: Royal Bank of Canada (October 2010 - January 2013)
- Improved client experience by eliminating irritants resulting from business clients not being able to open investment accounts online or perform maintenance on existing GIC’s
- Enabled clients to access, transfer and deploy their surplus capital the way they want to
- Enable real time transactions to maximize client value for money
- Managing offshore team and helping the team to understand the requirements and provide resolution to their queries
- Cost effectiveness by reducing GIC activities in the branch
- Client: Morgan Stanley (July 2009 – October 2010)
- Documenting and finalizing in scope applications and source code inventory
- Performing Current State, Impact and Gap analysis with appropriate documentation
- Guiding project stakeholders on devising effective and efficient approaches to achieve the project objectives
- Grouping and sequencing of applications in scope based on dependencies and rollout feasibility
- Analyze the applications in scope and design the best-fit solution approach in collaboration with respective application owners
- Review and acquire sign-off on the solution approach from respective application owners
- Client: Target Corporation (April 2007 – June 2009)
- Documenting and finalizing in scope applications and source code inventory
- Performing Current State, Impact and Gap analysis with appropriate documentation
- Guiding project stakeholders on devising effective and efficient approaches to achieve the project objectives
- Detailed analysis of applications in scope with respect to remediation, identifying solution patterns, and detailed technical design for remediating the applications.
Analyst Programmer
Larsen & Toubro Infotech
12.2006 - 03.2007
- Gain clear understanding of business problems/opportunities to define and document detailed business requirements and associated detailed system specifications for payment systems of a leading bank
- Engaged other project team members to identify and document alternatives and recommend payment improvement solutions
- Supported Software Developers during software development and testing of the payments system of a leading bank.
Programmer Analyst
Accenture Services Pvt. Ltd
09.2005 - 11.2006
- Created and maintained a repository of issues for tracking purposes which also helped in solving future issues
- Acted as primary liaison to the business for a portfolio of CRM applications, and onshore/offshore outsourced development teams
- Managed and mentored project and technical staff members, as well as maintain resource plan for the team
- Worked with IT Management to determine priorities and resolve issues.
Business Analyst
Power Alpha Consultants
08.2002 - 06.2005
- Participate in internal design and code review processes to ensure that solutions effectively meet business objectives while using innovative, performance oriented technology of the payment interactions of a leading motor company
- Coordinate all phases of the System Development Life Cycle activities of the team.
Education
Master of Computer Applications - Computer Applications
Veltech Engineering College
Chennai, IndiaBachelor of Science - Mathematics
Bharata Mata College
Kochi, IndiaSkills
- Decision-Making
- Good Telephone Etiquette
- Problem-Solving
- Data Management
- Friendly, Positive Attitude
- Networking
- Task Prioritization
- Troubleshooting
- Time Management
- Microsoft Office
- Active Listening
- Written Communication
Certification
- Certified Scrum Master from Scrum Alliance (2018)
- Certified Scrum Product Owner from Scrum Alliance (2019)
- Advanced Certified Scrum Product Owner (2022)
Timeline
Senior Manager SRE
Royal Bank Of Canada, RBC
05.2023 - Current
Senior Business Analyst
Royal Bank of Canada
07.2016 - 05.2023
Business Analyst
Tata Consultancy Services
04.2007 - 07.2016
Analyst Programmer
Larsen & Toubro Infotech
12.2006 - 03.2007
Programmer Analyst
Accenture Services Pvt. Ltd
09.2005 - 11.2006
Business Analyst
Power Alpha Consultants
08.2002 - 06.2005
Master of Computer Applications - Computer Applications
Veltech Engineering College
Bachelor of Science - Mathematics
Bharata Mata College
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