Supriya Swamy
Surrey,BC
Summary
Dynamic and compassionate professional with a proven track record at Options Community Services and Tim Hortons, excelling in crisis intervention and team leadership. Leveraged psychosocial rehabilitation and effective communication to enhance patient outcomes and foster a positive work environment, significantly reducing staff turnover. Certified in CPR/AED, adept at medication monitoring and fostering recovery planning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Options Community Services
08.2020 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Enhanced medication adherence with thorough education on side effects, dosing schedules, and potential interactions.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Provided clients with recommendations to community resources.
- Educated clients and families about dangers of substance abuse and addiction.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Restaurant Manager
Tim Hortons
12.2011 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Increased sales during off-peak hours by creating and promoting special offers.
- Fostered positive work environment, leading to decrease in staff turnover.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Surrey, BC12-2026
Skills
- Medication monitoring
- Social skills training
- Self-care techniques
- Psychosocial rehabilitation
- De-escalation techniques
- Suicide prevention
- Recovery planning
- Life skills coaching
- Boundary setting
- Crisis intervention
- Confidential records
- ADL assistance
- Certified in CPR/AED
- Tracking client progress
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Certification
- CPR/AED Certification
- Suicide Prevention Certificate
- Food safe advanced
- violence prevention certificate
Timeline
Mental Health Support Worker
Options Community Services
08.2020 - Current
Restaurant Manager
Tim Hortons
12.2011 - Current
- CPR/AED Certification
- Suicide Prevention Certificate
- Food safe advanced
- violence prevention certificate
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Similar Profiles
Anastasia KalashnikavaAnastasia Kalashnikava
Crisis Line Volunteer at Options Community ServicesCrisis Line Volunteer at Options Community Services
Amy McNaughtonAmy McNaughton
Mental Health Worker at Options Community ServicesMental Health Worker at Options Community Services
Valerii NikitinValerii Nikitin
Volunteer at Options Community ServicesVolunteer at Options Community Services