Supriya Bolina
Caledon
Summary
Characterised as a determined professional with dedication to hard work and a team player attitude, resulting in 4+ years of experience in luxury retail. An individual who is well-organized and artistic, successful at representing consumer tastes and needs in the retail market through creative solutions. Accurately assess competition and pursue effective ways to boost sales and reinforce client brand. Exhibiting a proven track record of exceeding all KPI goals, while providing exceptional service, and cultivating unique client relationships; recognised through the 'super-stelle' award. Seeking a job to continuously be challenged and to develop strong collaborative relationships.
Overview
5
5
years of professional experience
Work History
Senior Client Advisor
Saint Laurent
03.2024 - Current
- Implemented effective marketing and outreach strategies for increased product exposure and client engagement; instagram reels with Personal Shoppers, video messages to clients, styling sessions (curating own look book)
- Spearheaded PK training by designing captivating presentations, leading to better information absorption and participant involvement during sessions; games, quizzes, wardrobe moment, story-telling
- Promoted conversion of casual shoppers (WNB clients) into clients through product knowledge and product solutions to meet client needs
- Provided personalized styling and wardrobe appointments for clients attending special brand events; maximizing UPT and cross-selling opportunity
- Hosted clients for lunches; strengthening client relations
- Strengthening Personal Shopper relations through incentives/contests and being personable; working on consignments and closing sales
- Trained, coached, and mentored new associates for maximum performance
- Boosted sales revenue by developing and maintaining strong relationships with clients (consistent and personable outreach); reactivated 'sleeper' clients
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies and training accordingly
Client Advisor
Ferragamo
09.2020 - 03.2024
- Achieved super-stelle three years consecutively through consistently exceeding sales targets, while enhancing and developing business
- Actively outreach to clients on a daily basis through Clientiammo (clienteling app)
- Worked with the sales team with effective communication skills, to collaboratively reach targets, while creating a positive work environment
- Maintained up-to-date knowledge of product and service changes: displaying the brand history and practicing the correct selling ceremony
- Reached out to customers after completed sales to suggest additional service or product purchases; while maintaining an organized client book.
- Recorded accurate and efficient records in customer database, to build personalized client relationships
- Stayed updated on current fashion trends to make customers look fashionable and increase satisfaction; displaying passion for fashion to build client rapport
- Lead in visual merchandising of store, creating displays to showcase company products and increase sales
- Performed inventory control, such as counting, and stocking merchandise, and making sure all product styles are displayed
- Assisted in training and supervising new hires
- Proficiency in XStore, Beanstore, Tulip
- De-escalated client issues by active listening and finding a solution
- Managed cash register at end of shift to balance and record accurate transactions
- Monitored customers for signs of security concerns and escalated issues to management (NORA)
Sales Associate
Armani Exchange
09.2019 - 09.2020
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built a diverse and consistent sales portfolio.
- Recorded accurate and efficient records in the customer database.
- Contributed to team objectives in a fast-paced environment.
- Unique opportunity to work under visual merchandiser of Armani Canada; re-merchandising store.
Education
Graduate Certificate - Management And Leadership
Harvard Business School
Online07-2024
Bachelor of Arts - Finance, Business, Economics
York University
Toronto, ON04.2024
Skills
- POS System Operations
- Product Knowledge
- Workload Planning
- Sales Expertise
- Product Placement
- Brand Presentation
- Complex Problem-Solving
- Multitasking Strengths
- Teamwork and Collaboration
- Dispute Mediation
- Inventory Tracking
Timeline
Senior Client Advisor
Saint Laurent
03.2024 - Current
Client Advisor
Ferragamo
09.2020 - 03.2024
Sales Associate
Armani Exchange
09.2019 - 09.2020
Graduate Certificate - Management And Leadership
Harvard Business School
Bachelor of Arts - Finance, Business, Economics
York University
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