Supritha Chintha
Victoria,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sales & Design Consultant
Jordans Interiors
06.2024 - 11.2024
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Helping customers inquiries, concerns and requests through various communication channels such as phone, email, chat or in-person interactions.
- Handled a daily volume of 50+ inbound and outbound calls maintaining high service quality and accurate responses.
- Maximized revenue opportunities by upselling additional products or services during client consultations when appropriate.
- Surpassed monthly sales targets by 25% for six consecutive months.
Business Analyst
Accenture
03.2022 - 03.2024
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Call Center Representative
Bank of America
02.2020 - 03.2022
- Managed approximately 100-150 incoming calls, emails and faxes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Arts - Diploma in Interior Design
Jawaharlal Nehru Architecture&Fine Arts University
Hyderabad, India09-2019
Bachelors in Information And Computer Systems
Jawaharlal Nehru Technology University
Hyderabad, India06-2018
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Proficient in Microsoft Office
- Professional telephone demeanor
- Proficient in Remote Work collaboration and communication tools (eg, Zoom, Microsoft teams)
Timeline
Sales & Design Consultant
Jordans Interiors
06.2024 - 11.2024
Business Analyst
Accenture
03.2022 - 03.2024
Call Center Representative
Bank of America
02.2020 - 03.2022
Associate of Arts - Diploma in Interior Design
Jawaharlal Nehru Architecture&Fine Arts University
Bachelors in Information And Computer Systems
Jawaharlal Nehru Technology University
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