SUPREET KAUR BOPAROY

• Optimize clinical workflows by collaborating with CMIOs, providers, and clinical staff.
• Streamline operations and prioritize tasks, allowing management to increase revenue b
• Deliver training sessions to clinical informatics staff and clinical staff ensuring proficiency in Meditech Expanse.
• Develop training materials including tip sheets, manuals, and quick reference guides (QRGs) to support system adoption.
• Troubleshoot system issues and support builds, updates, and optimizations.
• Align system configurations with best practices to enhance efficiency and patient care.

• Resolved Meditech MAGIC & Client Server incident tickets, ensuring system stability.
• Troubleshot ServiceNow requests for break-fixes, build updates, and user access. Managed approximately 30 service requests per day from clinical staff.
• Managed Meditech dictionary configurations for accurate system permissions.
• Provided system support, troubleshooting performance and functionality issues.
• Assisted with Epic go-live, handling minor configurations and user access.
• Maintained documentation for issue tracking and system optimization.

Training & Education:

• Conducted in-person classroom training for end-users and super users, covering all functionalities of MEDITECH Expanse, including physicians, nurses, clerks, and department managers.
• Developed and customized training materials (presentations, manuals, facilitator guides, tip sheets) tailored to the needs of different departments.
• Provided one-on-one coaching for users requiring additional assistance, ensuring all users felt confident in using the system.

Workflow Analysis & System Support:

• Collaborated with clinical stakeholders to analyze workflows and gather training requirements.
• Conducted testing, validation, and troubleshooting to ensure optimal system performance and user satisfaction.
• Worked closely with the ONE region, IT teams, and Meditech representatives to resolve technical issues and enhance system performance.

Continuous Improvement & Feedback:

• Collected feedback from training sessions and adjusted programs to enhance learning outcomes and address user concerns.
• Stayed current with MEDITECH Expanse updates and industry trends to keep training content relevant and effective.

Subject Matter Expertise & Reporting:

• Served as a subject matter expert on MEDITECH Expanse, offering advice on best practices.
• Documented all training activities, including attendance and feedback, to track progress and demonstrate the value of training efforts.

Physician & Clinical Staff Training:

• Delivered comprehensive MEDITECH Expanse training to physicians, nurses, and allied health staff.
• Applied adult learning principles to optimize training content for long-term use.
• Conducted interdisciplinary training to ensure cohesive system adoption across departments.

Implementation & Support:

• Provided at-the-elbow support during go-live, ensuring a smooth transition.
• Identified and reported build issues to ONE region for resolution.
• Communicated system issues promptly, collaborating with technical teams to ensure fixes.

Troubleshooting & Optimization:

• Resolved system-related issues efficiently to minimize disruption.
• Assisted in optimizing learning materials for sustained user proficiency.

• Client & Stakeholder Engagement: Led virtual data mapping and validation sessions for data migration projects, collaborating with physicians, clinic leads, and internal teams. Managed clinical feedback, investigations, and change requests to ensure timely resolution and satisfaction.
• Project Management: Provided clear updates on deliverables, identified trends in client feedback to drive process improvements, and collaborated across teams to resolve roadblocks and meet deadlines.
• Problem-Solving & Efficiency: Applied analytical thinking to resolve project issues during pre and post go live phases, enhancing efficiency and quality. Led cross-functional initiatives to optimize workflows and deliverables.
• Tools & Communication: Proficient in Google Suite, Notion, Microsoft Office, Salesforce, and Atlassian (Confluence, JIRA). Strong written and verbal communication skills for diverse audiences.
• Project Coordination: Managed multiple data migration projects in fast-paced environments, ensuring workflow understanding, issue mitigation, and seamless execution.

• Led Cerner Millennium build and configuration at Westchester Medical NY, supporting multiple pre-go-live clinics.
• Designed and completed DCWs, managed full-cycle build, and collaborated on current/future state workflows with practice admins.
• Conducted testing, validation, and troubleshooting in pre-PROD and non-PROD environments, ensuring system readiness.
• Resolved post-live issues, including Cerner Televox, and maintained system integrity through updates and upgrades.
• Translated clinical requirements into Cerner solutions, providing SME guidance, training, and end-user support for seamless adoption.

• Managed Cerner PowerChart & FirstNet build and configuration at Northside Hospital Atlanta, designing custom templates and order sets.
• Led build, testing, and validation for PowerChart Ambulatory, optimizing system performance and workflows.
• Designed, built, and maintained Quick Visit templates, referral management, DA2 reports, and order management (Virtual Viewing, OEF Flexing, synonyms, sentences).
• Collaborated on workflow optimization, ensuring system alignment with clinician needs (Referral Management, Health Maintenance, RAD Online Worklist).
• Provided data-driven insights via Cerner Advance, LightsOn, and DA2, tracking provider/site performance and system integration.
• Resolved Tier 2/3 issues, managed user access, preferences, and privileges via Keychains and PPR.
• Supported system upgrades, testing, and documentation, ensuring seamless implementation and ongoing usability.

• Team Lead overseeing staff training, mentoring, and daily service operations.
• Delivered training on ServiceNow, Cerner, Meditech, PARIS, Profile EMR, SLAs, Clinical Awareness, and Patient Privacy.
• Acted as SME for clinical applications and troubleshooting, supporting CSD analysts with system access, workflows, and best practices.
• Managed CSD queues, escalations, and major outage incidents, ensuring service excellence in a fast-paced environment.
• Liaised with Technical Service Desk leads, vendors, and health authorities to resolve complex technical and clinical issues.
• Optimized CSD performance, monitored SLAs, analyzed workflows, and implemented process improvements.
• Created and maintained Knowledge Base articles (KBAs), refining training materials and clinical awareness content.
• Assisted in onboarding, workload management, and operational planning, ensuring alignment with organizational goals.
• Supported projects, testing, and change implementations, providing functional direction to staff.

Complaints Officer

• Resolved patient care complaints via phone, email, fax, mail, and in-person interactions.
• Acted as a liaison between patients, families, the Quality Review Board, and the Ministry of Health.
• Managed complaint records in the PSLS (Patient Safety Learning System) and accessed health records via Meditech and Paris.
• Assigned complex cases to regional Patient Care Quality Officers and met strict resolution deadlines.
• Led quality improvement meetings and teleconferences.

Research & Evaluation – Injury Prevention

• Served as a client liaison, addressing inquiries and concerns across multiple channels.
• Designed brochures, event invitations, reports, and patient education materials.
• Assisted in patient experience research studies and surveys.
• Provided on-site support at Injury Prevention clinics, handling patient registration, risk assessments, kinesiology testing, and event coordination.
• Traveled weekly across Fraser Health regions for senior-focused mobile clinics.
• Managed patient referrals, scheduling, documentation, and follow-ups with doctors and healthcare professionals.