SUPREET KOUR
Golden,Canada
Summary
Dependable Customer Service Associate (CSA) with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Day to Day/Guru Ji Foods
01.2024 - 07.2024
- Oversee and coordinate the work of store employees, including cashiers, stock clerks, and department managers
- Ensure proper scheduling and coverage
- Assist in managing inventory levels, including ordering, stocking, and ensuring products are displayed correctly
- Track and analyze sales data to ensure targets are met and identify areas for improvement
- Ensure the store is clean, well-organized, and meets health and safety standards
- Address customer complaints, questions, and concerns to ensure a positive shopping experience
- Train employees in customer service best practices and store procedures
- Implement and promote store sales and marketing initiatives
- Oversee cash register operations, including handling transactions and reconciling cash drawers
- Assist in managing store budgets and expenses to ensure financial targets are met
- Implement and monitor procedures to minimize theft and loss
Technical Support Representative
Shaw Communications Inc
01.2023 - 05.2023
- Provide technical support and troubleshooting for customers via phone, email, chat, or in person
- Assist with resolving issues related to communication services such as internet and phone
- Identify and diagnose technical problems based on customer descriptions and error messages
- Offer solutions to resolve issues or escalate more complex problems to higher-level support or specialized departments
- Stay updated on the company's products, services, and technologies to provide accurate and current information
- Educate customers on how to use the company's products and services effectively
- Document customer interactions, issues, and resolutions accurately in the company's CRM or ticketing system
Shift Manager
McDonald's
09.2022 - 12.2022
- Supervised work of other staff members; organized stocks and other essential equipment
- Created and implemented schedules for each staff member on the assigned shift
- Assisted with hiring new associates by conducting interviews, background checks, reference checks, etc
- Oversaw equipment maintenance work; ensured that staff took preventative safety measures
- Educated and trained staff to communicate effectively when talking and assisting customers
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy
- Consistently provided exemplary customer service by meeting or exceeding customer expectations during every interaction
- Made sure that cashiers provided a positive customer experience during every transaction
- Ascertained that staff members worked in compliance with set protocols
Shift Manager
McDonald's
10.2021 - 08.2022
- Supervised work of other staff members; organized stocks and other essential equipment
- Created and implemented schedules for each staff member on the assigned shift
- Assisted with hiring new associates by conducting interviews, background checks, reference checks, etc
- Oversaw equipment maintenance work; ensured that staff took preventative safety measures
- Maintained and reviewed the department's sales track and reported any discrepancies to management
- Educated and trained staff to communicate effectively when talking and assisting customers
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy
- Consistently provided exemplary customer service by meeting or exceeding customer expectations during every interaction
- Made sure that cashiers provided a positive customer experience during every transaction
- Ascertained that staff members worked in compliance with set protocols
Crew Member
McDonald's
10.2018 - 03.2021
- Handled customer inquiries and complaints
- Cleaned and sanitized all kitchen equipment
- Stocked and replenished supplies
- Performed end of shift cleaning and closing duties
- Handled customer complaints in a courteous and professional manner
- Processed customer orders in an accurate and timely manner
- Served customers in a fast-paced restaurant environment
- Resolved customer complaints in a professional manner
- Operated cash register and credit card machines
- Prepared food items according to restaurant standards
- Performed daily opening and closing duties
- Counted and balanced cash drawers
- Maintained a clean and organized work area
- Assisted in food preparation
- Prepared beverages to order
- Restocked and replenished supplies
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
HR Recruiter
Invincible Express Service
07.2017 - 08.2018
- Successfully sourced and recruited qualified candidates improving recruitment efficiency
- Implemented innovative HR strategies resulting in a increase in employee retention rate
- Led diversity and inclusion initiatives, increasing diversity in hires
- Streamlined the recruitment process by implementing new technology, reducing time-to-hire days
- Developed and managed relationships with external recruitment agencies, resulting in a cost savings on external recruitment fees
Education
Diploma - Project Management
Cegep De La Gaspesie
Montreal, QC09.2019
Diploma - Transport and Logistics Management
Cegep De La Gaspe
Montreal, QC09.2018
MBA - Business
Jammu University
Jammu07.2015
Bachelor Of Business Administration - Human Resources Management
Lovely Professional University
Jalandhar06.2014
Skills
- Business Development
- Data Verification
- Cash Management
- Data Entry
- Communication
- Active Listening
- Cash Handling
- Discrepancy Handling
- Needs Assessment
- Orders Preparation
- Interpersonal Skills
Certification
Quality Management Foundations
Effective Technical Communication
Technical leadership
Technical Support
HR Recruiting Communication Strategies
Food Safety
Red Cross
Timeline
Assistant Manager
Day to Day/Guru Ji Foods
01.2024 - 07.2024
Technical Support Representative
Shaw Communications Inc
01.2023 - 05.2023
Shift Manager
McDonald's
09.2022 - 12.2022
Shift Manager
McDonald's
10.2021 - 08.2022
Crew Member
McDonald's
10.2018 - 03.2021
HR Recruiter
Invincible Express Service
07.2017 - 08.2018
Diploma - Project Management
Cegep De La Gaspesie
Diploma - Transport and Logistics Management
Cegep De La Gaspe
MBA - Business
Jammu University
Bachelor Of Business Administration - Human Resources Management
Lovely Professional University
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