Supreet Kaur
Surrey
Summary
Qualified and motivated customer service specialist with over 5 years of experience in fast-paced, team-based environment. Personable and professional under pressure. Would like to broaden horizon of my experience by applying my knowledge.
Overview
6
6
years of professional experience
Work History
Customer Service Associate/food Co-worker
Chopped leaf
08.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Treating customers with warm hospitality.
- Prepping and serving food to customers with a wait time of less than 4 minutes.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Warehouse Associate /Ambassador
Amazon
04.2021 - 02.2022
- Picking orders as assigned or requested by the Amazon management and sending them to delivery platforms.
- Consistently lifted materials weighing as much as 20 pounds.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Completed over 700 customer orders each day in warehouse setting.
- Training new employees as an ambassador which included explaining amazon work procedures and safety rules.
- Performing daily audits on new hires, checking their progress and suggesting areas of improvement.
Customer Service Representative/ Food Co-worker
Ikea
01.2019 - 02.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Ielts Speaking Trainer
Waheguru Study point
05.2018 - 11.2018
- Taught IELTS spoken english to students.
- Maintained a positive and patient att attitude towards slow learners.
- Encouraged students to work on themselves and thus achieve desirable grade in IELTS.
Education
Associate of Arts - Arts Education
Alexander College
01.2021
High School Diploma -
HMV College
Jalandhar, Punjab, India03.2018
Skills
- 5-years of experience in customer service
- Excellent verbal and written communication skills
- Proficient in English
- Leadership experience
- Highly adaptable Individual
- Technology competent
- Currently preparing for an IFIC certification
Timeline
Customer Service Associate/food Co-worker
Chopped leaf
08.2021 - Current
Warehouse Associate /Ambassador
Amazon
04.2021 - 02.2022
Customer Service Representative/ Food Co-worker
Ikea
01.2019 - 02.2021
Ielts Speaking Trainer
Waheguru Study point
05.2018 - 11.2018
Associate of Arts - Arts Education
Alexander College
High School Diploma -
HMV College
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