Supreet Kaur

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Facilitated smooth checkout experiences for customers while guiding them of diverse payment options, and processing transactions accurately to meet their needs.

• Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
• Monitored performance metrics closely, striving for continuous improvement based on feedback from both peers and supervisors alike.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Demonstrated empathy towards clients situations while maintaining professional boundaries and adhering to company policies.
• Built strong relationships with clients, consistently exceeding their expectations with quality service.
• Developed expertise in our systems, promoting online/mobile banking applications,troubleshooting any issues,helping them better manage their banking needs.

• Employed active listening skills to accurately understand customer concerns and address them effectively.
• Looked for additional ways to expand products to customers by upselling new products and services.

• Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.