Supreet Kaur
Vancouver,BC
Summary
Dedicated Human Resources Coordinator brining over 2 years of expertise in benefits administration and staff development. Talented in bridging gaps between labor forces and management to achieve objectives.
Guest-oriented Concierge offering over three years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
CMI Concierge and Security Inc.
09.2021 - Current
- Worked on front end and in close contact with junior’s concierge.
- Trained over 3 staff in week on correct procedures, compliance requirements, and performance strategies.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Head Concierge
Centrum Concierge Inc.
11.2022 - 09.2023
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Coordinated luggage storage effectively during peak times to maintain organized lobby environment.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests.
- Increased overall guest satisfaction ratings by consistently delivering exceptional service.
Human Resources Coordinator
Easy to Dine Inc.
09.2022 - 05.2023
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
Dental receptionist
Surrey Dental Clinic
11.2021 - 06.2022
- Serving visitors by greeting, welcoming and directing them appropriately.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Guest service representative
Exchange Hotel Vancouver
04.2020 - 07.2021
- Greeting guests upon arrival and making them feel welcomed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Answered hotel phones with professionalism and directed calls appropriately.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Call Center agent for UNICEF
Arch 5
04.2019 - 09.2019
- Displayed excellent customer service when greeting customers and accepting donations.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
Medicine -
Langara College
Vancouver, BC01.2022
Skills
- Organization
- Leadership
- Recruitment
- Reservations Management
- Receiving and shipping
- Office Support
- Coaching
- Employee relations
- Email respondence
- Attending calls
- Problem-solving skills
- Time Management
- Customer Service Management
- Cash Handling
Certification
First aid certification (OFA 1)
Languages
English
Professional Working
Affiliations
- First Aid certificate
- Security License
Timeline
Head Concierge
Centrum Concierge Inc.
11.2022 - 09.2023
Human Resources Coordinator
Easy to Dine Inc.
09.2022 - 05.2023
Dental receptionist
Surrey Dental Clinic
11.2021 - 06.2022
Front Desk Supervisor
CMI Concierge and Security Inc.
09.2021 - Current
Guest service representative
Exchange Hotel Vancouver
04.2020 - 07.2021
Call Center agent for UNICEF
Arch 5
04.2019 - 09.2019
Medicine -
Langara College
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