Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Supreet Kaur

Surrey,BC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Sales Support Agent

Trail Appliances
07.2023 - Current
  • Handles return and exchanges of the appliances.
  • Escalate unresolved issues to designated internal teams.
  • Book deliveries for the customers .
  • Contributed to better customer retention through dedicated account management practices such as regular checkins.
  • Adhere to client and LEI Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs)
  • Excel in using software such as Quickbooks, Zendesk, STORM , Syspro.
  • Strong networking skills and computer skills such as Word, Excel, PPT , Emails.
  • Answer incoming customer calls and respond to customer emails in a timely and professional manner
  • Managed client relationships with effective communication and follow-up techniques.

Administrative Office Manager

CAPITAL DIESEL SALES AND SERVICE LTD.
08.2020 - 06.2023
  • Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Booked customers appointments and collected payments from them , processed refunds as well.
  • Maintained customer record by using quickbooks , MS Word, Excel and emails .

Warehouse Associate

AMAZON
02.2020 - 06.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

OFFICE ADMIN

Grey Matters Education
01.2018 - 11.2019
  • Computerized office activities, maintained customer communications, and tracked records through delivery
  • Coordinated with human resources department to handle payroll and personnel database
  • Performed general office administration and management functions.
  • Provided administrative support during peak periods and other emergencies, ensuring minimal disruptions to office functions and services.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Planned, managed and executed office's administrative functions and workflow to facilitate operations.

Education

MASTER OF ECONOMICS -

PUNAJBI UNIVERISTY

BACHELORS OF COMMERCE -

PUNJABI UNVERSITY

Skills

  • Virtual Collaboration and Active Listening
  • Resourcefulness
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Calender Management and delegation
  • Customer Needs Assessment

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Sales Support Agent

Trail Appliances
07.2023 - Current

Administrative Office Manager

CAPITAL DIESEL SALES AND SERVICE LTD.
08.2020 - 06.2023

Warehouse Associate

AMAZON
02.2020 - 06.2020

OFFICE ADMIN

Grey Matters Education
01.2018 - 11.2019

MASTER OF ECONOMICS -

PUNAJBI UNIVERISTY

BACHELORS OF COMMERCE -

PUNJABI UNVERSITY

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Supreet Kaur