Hi, I’m
Supreet Kaur
Cambridge,Canada
Summary
Dedicated professional with four years of experience in business development, focused on identifying growth opportunities and fostering client relationships and seeking a role where I can leverage my expertise to drive revenue growth and contribute to a forward-thinking organization's success. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
6
years of professional experience
1
Certification
Work History
Wendy’sCambridge, Canada
Crew Trainer
10.2022 - Current
Job overview
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Created detailed reports on employee performance metrics for senior management review.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Ensured that all safety protocols were followed during training sessions.
Just App Private LtdDelhi, India
Business Development Manager
09.2020 - 07.2022
Job overview
- Expanded the client base by 30% through targeted outreach and relationship-building
- Provided pre-sales and post-sales support, ensuring client needs were met
- Maintained long-term client relationships, resulting in a 15% increase in customer retention
- Conducted market analysis and competitive research to enhance positioning
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Conducted research on industry trends, competitor activities, and customer needs.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Drafted proposals for prospects in response to their requests for information.
- Organized meetings between senior management and prospective customers.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
SOFTSOULDelhi , India
Customer Service Representative
01.2018 - 01.2022
Job overview
- Met contractual Key Performance Indicators (KPIs) for service delivery
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Effectively resolved customer inquiries using decision-support tools
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated empathy and professionalism in greeting and building rapport with customers
- Offered additional products and services to enhance the customer experience
- Tracked and documented information in the call tracking database
- Researched and responded to customer questions via email
- Identified, documented, and escalated trends found in vehicle issues
- Suggested knowledge articles and training to address knowledge gaps
- Provided exceptional customer service by addressing inquiries and resolving issues, demonstrating empathy and patience.
Marg ERP LTDDelhi, Indian
Sr. Executive
04.2018 - 08.2020
Job overview
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Cultivated partnerships with other organizations to facilitate joint ventures or collaborations.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Created program to promote new managers from within, leading to cohesive leadership structure.
Education
Conestoga College
Post Graduate Diploma from Cloud Data Management
01.2023
Jamia Hamdard University
Bachelor’s Degree from Computer Application
01.2020
Skills
- Team Leadership and Supervision
- Training Tools and Resources
- Sales Expertise
- Report Generation
- Team Leadership
- Coaching and Mentoring
- Delegating Work
- Continuous Improvement
- Work Planning and Prioritization
- Product Knowledge
- Customer Service
- Relationship Management
- Active Listening
Certification
- Power BI Essential Training
- PowerPoint essential training for M365
- SQL for Data Analysis
Timeline
Crew Trainer
Wendy’s
10.2022 - Current
Business Development Manager
Just App Private Ltd
09.2020 - 07.2022
Sr. Executive
Marg ERP LTD
04.2018 - 08.2020
Customer Service Representative
SOFTSOUL
01.2018 - 01.2022
Conestoga College
Post Graduate Diploma from Cloud Data Management
Jamia Hamdard University
Bachelor’s Degree from Computer Application
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