Supratik Podder
Brampton,ON
Summary
ABOUT ME | I am a Customer Service Representative who goes above and beyond to create loyal customers. I have experience in delivering excellent service and I am a team player. I am reliable and punctual to get the job done. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
EKOS
03.2016 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Customer Service
Customer Service, Cool Heat Comforts
01.2016 - 02.2016
- Offered excellent service by identifying core customer needs and responding in person, by phone and email
- Established and improved client communications; Developed and maintained ongoing relationships
- Addressed customer inquiries; interpreted and delivered information;proposed suggestions; provided guidance; identified, investigated and negotiated conflicts
- Effective team player with excellent database skills and analytical approach to solving of problems
- Highly motivated and keen eye for detail
- Client Relations Greet visitor, ascertain nature of business and direct visitors to employer or appropriate person
- Answer telephone and electronic enquiries and relay telephone calls and messages
- Provide travel information to clients regarding destinations,transportations and accommodation options and travel costs and recommended suitable products
- Plan and organize vacation travel for groups and individuals
- Sell single fare tickets and package tours to clients
- Receive inbound calls and carry out surveys for betterment of people of Ontario
- Relevant skills Open and distribute incoming regular and electronic mail and other material and coordinate flow of information internally and with other departments
- Setup and maintain manual and computerized filing systems
- Record and prepare minutes of meetings
- Arrange travel schedules and make reservations.
Door
ADB Security
11.2015 - 12.2015
- Created safe and welcoming atmosphere for customers.
- Used de-escalation techniques to address issues and resolve conflicts.
- Supervised customer-facing personnel and contract employees.
- Dealt professionally with colleagues, visitors and customers.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained excellent customer relations
- Kept work area clean and safe
- Recognized and reported defective material and equipment to shift supervisor
Customer Service Representative
KFC
05.2015 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Post Graduate - Design, Interactive Media Design
StudiesAlgonquin College
Ottawa, ON2018
Post Graduate Certificate - Interactive Media Management
Algonquin College
Ottawa, ON2015
Skills
- Process Optimization
- Shipping and Receiving Understanding
- Customer Service
- Typing Proficiency
- Stocking and Replenishing
- Problem-Solving Ability
- Order Fulfillment
- Technical Support
- Proofreading
- Microsoft PowerPoint
- Computer Proficiency
- Office Equipment Proficiency
- Microsoft Word
Timeline
Customer Service Representative
EKOS
03.2016 - 05.2016
Customer Service
Customer Service, Cool Heat Comforts
01.2016 - 02.2016
Door
ADB Security
11.2015 - 12.2015
Customer Service Representative
KFC
05.2015 - 08.2015
Post Graduate - Design, Interactive Media Design
StudiesAlgonquin College
Post Graduate Certificate - Interactive Media Management
Algonquin College
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