Kuljeet Kaur
Pictou,NS
Summary
Driven Food Service Supervisor with a proven track record at Tim Hortons, enhancing dining experiences and boosting staff retention through effective leadership and team development. Skilled in health regulations compliance and customer service, achieving high-quality standards in food preparation and presentation. Demonstrates exceptional staff supervision and kitchen staff coordination, significantly improving operational efficiency. Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Overview
3
3
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
09.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Monitored food inventory and supplies to prevent waste.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Tracked food production levels, meal counts, and supply costs.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
Team Member
Tim Hortons
05.2023 - 09.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Conducted regular reviews of operations and identified areas for improvement.
- Operated register to process payments and collect cash payment for order totals.
- Monitored and verified merchandise for proper prices and labels.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Assisted customers in selecting merchandise best suited to needs.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Reduced wait times for customers by implementing more efficient checkout process.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Cashier
Relay
03.2022 - 01.2023
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Diploma - General Business
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08.2022
High School Education - Commerce And Business Administration
Narain Public School
Patiala, Punjab, India03.2019
Skills
- Staff Supervision
- Kitchen staff coordination
- Staff Leadership
- Food Preparation
- Employee Scheduling
- Health regulations
- Staff recruitment
- Food Storage
- Allergy awareness
- Customer Service
- Quality Control
- Staff Motivation
- Operations Management
- Team Development
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Food Service Supervisor
Tim Hortons
09.2023 - Current
Team Member
Tim Hortons
05.2023 - 09.2023
Cashier
Relay
03.2022 - 01.2023
Diploma - General Business
Cambrian College of Applied Arts And Technology
High School Education - Commerce And Business Administration
Narain Public School
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