Supina Gurung
Hamilton,ON
Summary
Dynamic Shift Manager at Popeyes Louisiana Kitchen with a proven track record in team development and inventory control. Skilled in decision-making and documentation, I successfully identified growth opportunities and enhanced operational efficiency. Passionate about fostering a collaborative environment while ensuring compliance and training new staff for success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Associate
Swiss Chalet
St. John's, Newfoundland and Labrador
12.2024 - Current
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Provided menu information and answered guest inquiries regarding food options.
- Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Handled cash and processed payments accurately at the point of sale system.
Crew Member
Barburrito
Hamilton, Ontario
05.2024 - 11.2024
- Prepared fresh ingredients for menu items and maintained high food quality.
- Delivered excellent customer service in a fast-paced dining environment.
- Operated kitchen equipment and ensured proper sanitation practices were followed.
- Collaborated with team members to ensure smooth service during peak hours.
- Processed customer orders accurately and efficiently at the point of sale.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Security Guard
DHL (VISTA)
Hamilton, Ontario
04.2023 - 11.2024
- Monitored premises to ensure safety and security of facility.
- Conducted regular patrols and inspections of property and equipment.
- Responded promptly to alarms and incidents, ensuring immediate action.
- Documented daily activities in detailed reports for management review.
- Trained new guards on procedures, protocols, and safety measures.
- Responded to alarms, emergencies, and disturbances.
Shift Manager
Popeyes Louisiana Kitchen
Hamilton, Ontario
10.2022 - 11.2024
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
Education
Associate of Science - Biotechnology
Mohawk College
Hamilton, ON06-2024
Skills
- Team Development
- Decision-Making
- Interpersonal Skills
- Inventory controls
- Documentation And Reporting
Certification
- First Aid and CPR
- WHMIS Training
Languages
English
Professional
Hindi
Professional
Timeline
Front of House Associate
Swiss Chalet
12.2024 - Current
Crew Member
Barburrito
05.2024 - 11.2024
Security Guard
DHL (VISTA)
04.2023 - 11.2024
Shift Manager
Popeyes Louisiana Kitchen
10.2022 - 11.2024
Associate of Science - Biotechnology
Mohawk College
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