Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Supawadee Jittraruch

Scarborough ,ON

Summary

Proven Server with a track record of enhancing guest satisfaction at establishments like Thairoom, adept in cash handling and exceptional customer service. Skilled in allergy awareness and upselling, I've significantly contributed to team performance and sales growth. My strong work ethic and solution-focused approach resolve challenges, ensuring a memorable dining experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Thairoom/Thairoomgrand
06.2021 - 11.2024
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server

Stouffville Creek Retirement Residence
01.2019 - 05.2021
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Server

Chiang Rai
07.2017 - 10.2018
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Busser/Food Runner

Khao San Road
04.2015 - 06.2017
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Arts - Business

Guangdong University of Foreign Studies
Guangzhou
06-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Food running
  • Table bussing
  • Beverage preparation
  • Allergy awareness
  • Table setting
  • Menu presentation

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Thai
Native or Bilingual

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • ServSafe Food Handler Certification - National Restaurant Association.
  • First Aid Certification

Timeline

Server

Thairoom/Thairoomgrand
06.2021 - 11.2024

Server

Stouffville Creek Retirement Residence
01.2019 - 05.2021

Server

Chiang Rai
07.2017 - 10.2018

Busser/Food Runner

Khao San Road
04.2015 - 06.2017

Bachelor of Arts - Business

Guangdong University of Foreign Studies

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Supawadee Jittraruch