SUPARSHNA SEWPAL
Charlottetown,Prince Edward Island
Summary
Hardworking and dedicated with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Taste of India Restaurant
06.2022 - Current
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees.
- Prepared bills for food, using cash registers, calculators, or adding machines, and accepted payment or made change.
- Boosted team performance by training and mentoring new employees.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
CurrentBilingual Team Lead/ Floor Support
ADVANTAGE COMMUNICATIONS INC
11.2020 - 11.2022
- Provides prompt resolutions to customer agents' questions and inquiries by providing appropriate and accurate information
- Creates new knowledge base articles in both English and French support
- Manage and direct the daily activities and long-term success of Representatives through coaching, training, professional development, and performance management
- Interacts and assists with other team leads on the team and various support functions, including Quality, Tech Leads
- Training, etc.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Bilingual Customer Service Representative
ADVANTAGE COMMUNICATIONS INC
09.2018 - 10.2020
- Assist 150+ customers per day, troubleshooting issues successfully while listening to customers and ensuring high- quality customer service
- Maintain strong company product and service knowledge to cater to customers with concerns, questions and general education
- Acted as a translator for French calls and ensured proper communication between clients.
Server
Taste Of India
06.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Team Retail Associate
Northern Reflections
09.2023 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Used POS system to process sales, returns, online orders, and gift card activations.
Administrative Assistant
Maritim Resort
02.2018 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Arts (B.A - Economics
University of Prince EdwardIsland, Charlottetown
HIGH SCHOOL DIPLOMA - Economics
Hindu Girls College
Skills
- Good oral and written
- Communication skills Effective time
- Management skills
- Problem-solving skills
- Perform duties with minimal
- Supervision Proficient and detail-
- Minded in data entry
- Excellent in using Microsoft O365
- Strong communication
- Schedule management
- E-Commerce Strategy
- Social Media Platforms
- Strategic Planning
Languages
French
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Certification
CPR and First Aid
Timeline
Team Retail Associate
Northern Reflections
09.2023 - Current
Manager
Taste of India Restaurant
06.2022 - Current
Server
Taste Of India
06.2021 - 06.2022
CurrentBilingual Team Lead/ Floor Support
ADVANTAGE COMMUNICATIONS INC
11.2020 - 11.2022
Bilingual Customer Service Representative
ADVANTAGE COMMUNICATIONS INC
09.2018 - 10.2020
Administrative Assistant
Maritim Resort
02.2018 - 03.2019
Bachelor of Arts (B.A - Economics
University of Prince EdwardIsland, Charlottetown
HIGH SCHOOL DIPLOMA - Economics
Hindu Girls College
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