SUPANJOT SINGH GILL
Edmonton,Alberta
Summary
Accomplished Community Peace Officer with Alberta Health Services, leveraging strong communication and de-escalation skills to enhance public safety. Proven leader in security and customer service, adept at problem-solving and conflict resolution. Successfully implemented strategies that increased safety compliance by 20%, fostering a secure environment for patients and staff.
Overview
7
7
years of professional experience
Work History
Community Peace Officer
Alberta Health Services
Edmonton, Canada
10.2023 - Current
- Responsible for public safety on AHS property and enforced municipal and provincial statutes as a Peace officer.
- Responsible to ensure that patient care is provided in a safe space.
- Ensure safety for staff members and the public with AHS facilities through communication and building rapport as well as following up with safety checks.
- Investigated crimes and potential safety hazards on AHS property and collaborated with law enforcement agencies.
High Profile Security Guard
Commissionaires
Calgary, Canada
06.2021 - Current
- Responded to medical emergencies by administering basic first aid and contacting emergency services personnel- enforced company policies and guidelines to maintain orderly operations.
- Authorized entrances of approved personnel to secured areas and buildings.
- Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance.
- Created training materials and checklists for new hire orientation and training sessions.
- Documentation of records according to legal procedures.
Healthcare Security Officer
Garda World
Calgary, Canada
09.2021 - 10.2023
- Started as a high-profile guard and then transferred to a healthcare site. Responded to visitor inquiries and staff assistance requests.
- Completed daily reports outlining regular activities and notable incidents.
- Assisted staff with unruly visitors impacting hospital operations or threatening staff or patient safety.
- Patrolled hospital buildings and grounds to proactively spot security issues.
- Responded immediately to facility alarms to access situations and coordinate advanced responses for serious incidents.
Residential Security Officer
Spec Ops Security Canada
Calgary, Canada
07.2022 - 12.2022
- Brought in and worked with law enforcement, emergency personnel, and firefighters to oversee the advanced situations.
- Patrolled premises to identify and quickly respond to suspicious individuals or activities.
- Delivered warnings or documented violations of established rules and security protocols.
- Transported authorized personnel to on-site locations and granted access to locked or restricted entrances.
- Responded to visitor inquiries and staff assistance requests.
Assistant General Manager
Five Guys
Calgary, Canada
09.2020 - 06.2021
- Hired as a team member and got promoted within a month because of my hardworking nature.
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty.
- Created and implemented innovative business strategies to drive record sales growth.
- Taking interviews and processing applications through the system to get new hires on board.
- Tracked changing trends and technologies in food production and integrated new strategies to streamline processes.
- Oversaw inventory ordering, storage, and rotation for optimal use.
- Enforced strict cleaning and sanitation standards to meet health care standards.
Security Guard
Neptune Security Services
Sudbury, Canada
10.2019 - 09.2020
- Monitored electronic camera and surveillance systems to identify security issues.
- Remained alert and vigilant for signs of potential risk, damage, or property loss.
- Issued warnings to visitors and personnel of rules infractions and violations.
- Verified scheduled locking and unlocking doors and physical entrances to secured buildings.
Crew Member
Five Guys
Sudbury, Canada
04.2019 - 09.2020
- Responsible for ensuring that customers are provided with excellent customer service and that food is served quickly and accurately.
- Maintain a safe and clean work environment.
- Knowledgeable about the menu and be able to recommend items to customers.
Education
Diploma - Criminal Justice- Policing
Lethbridge College
Lethbridge, AB01.2024
Diploma - Heating, ventilation, and air conditioning technician (HVAC)
Cambrian College of Applied Arts and Technology
Sudbury, ON01.2020
High school -
Nankana Sahib Public School
Punjab, India01.2018
Skills
- Written and verbal communication
- Honesty and integrity
- Public relations
- Surveillance skills
- Observation skills
- Leader and collaboration
- Communication skills
- Problem-solving
- Monitoring
- Customer service
- Policy compliance
- De-escalation skills
- Conflict resolution
- Stress management
Awards
- ESOL Certification at Intermediate Level, Trinity College London, 2015
- Dashmesh Culture Centre, 2020 - present
- Cambrian Student Association, 2018 - 2020
- Critical Thinking, 2023
Additional Training Certificates
- Community Peace Officer Induction Program, Alberta Health Services, Calgary, AB, 12/23
- Alberta Basic Security Training, Alberta Solicitor General, Calgary, AB, 03/23
- Standard First Aid- Level C CPR and AED, Garda World, Calgary, AB, 08/22
- WHIMS, Garda World, Calgary, AB, 2021
- Active Shooter Awareness, Garda World, Calgary, AB, 2021
- Mental Health Awareness and De-escalation, Garda World, Calgary, AB, 2021
- Crisis Intervention and De-escalation, Garda World, Calgary, AB, 2021
- Canadian Restricted and Non-restricted Firearms Safety Course, AHIEA, Calgary, AB, 2021
- Use of Force and Handcuffs, Garda World, Calgary, AB, 2022
- Indigenous Awareness Training, Garda World, Calgary, AB, 2022
Professional Highlights
- Leadership role: Able to hold a strong decision-making role in every aspect and mostly work under pressure.
- Punctuality and integrity: Increase the sales and revenue of the store on a weekly/monthly basis.
- Staff Management: A pleasant experience directing team members to perform at a high level.
Timeline
Community Peace Officer
Alberta Health Services
10.2023 - Current
Residential Security Officer
Spec Ops Security Canada
07.2022 - 12.2022
Healthcare Security Officer
Garda World
09.2021 - 10.2023
High Profile Security Guard
Commissionaires
06.2021 - Current
Assistant General Manager
Five Guys
09.2020 - 06.2021
Security Guard
Neptune Security Services
10.2019 - 09.2020
Crew Member
Five Guys
04.2019 - 09.2020
Diploma - Criminal Justice- Policing
Lethbridge College
Diploma - Heating, ventilation, and air conditioning technician (HVAC)
Cambrian College of Applied Arts and Technology
High school -
Nankana Sahib Public School