SUONG TRAN
LANGLEY,BC
Summary
Proven Nail Technician with a track record of enhancing customer satisfaction at CK NAIL SALON, adept in customer service and time management. Skilled in creating strong client relationships and resolving issues with empathy, leading to increased loyalty. Excelled in maintaining hygiene standards and educating clients on nail care, demonstrating problem-solving skills and appointment management expertise.
Overview
18
18
years of professional experience
Work History
Nail Technician
CK NAIL SALON
06.2015 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
Nail Technician
UPTOWN NAILS
02.2014 - 05.2015
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Collaborated with other members of salon staff to provide amazing client experience.
Customer Service Representative
MobiFone
07.2006 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
NGUYEN THI MINH KHAI
VIETNAM06.2005
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Appointment management
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Nail Technician
CK NAIL SALON
06.2015 - Current
Nail Technician
UPTOWN NAILS
02.2014 - 05.2015
Customer Service Representative
MobiFone
07.2006 - 11.2009
High School Diploma -
NGUYEN THI MINH KHAI
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