SUNYA SYED
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Dynamic and innovative professional, Sunya Syed, possesses a strong background in cloud computing, technical support, and a wide range of software proficiencies. Knowing AWS, Sunya demonstrates a deep understanding of cloud services, including infrastructure management, deployment, and troubleshooting. With experience in providing technical support, Sunya excels in resolving complex software, hardware, and network issues, consistently enhancing system functionality and user satisfaction.
Sunya's expertise extends to software proficiency with advanced knowledge in Office 365, Google Workspace, Salesforce, Intercom, Jira, and WordPress. This diverse skill set has enabled Sunya to adeptly manage customer relationships, support tickets, and agile project management, while also excelling in website creation and management.
Strong in communication and collaboration, Sunya is adept at conveying technical information effectively to a variety of audiences and collaborating seamlessly within team environments. This is complemented by a proven ability to manage cross-functional projects. Moreover, Sunya's quick problem-solving capabilities, underpinned by analytical skills and a systematic approach, makes her an asset in any tech-focused role. Multi-talented System Analyst implementing best practices for scalability and support. Versed in deploying applications and identifying trends through careful data assessments.
Overview
2
2
years of professional experience
3
3
Certification
Work History
System Analyst
Sovnex Corporation
10.2022 - 11.2023
- Analyzed and Resolved Technical Issues: Efficiently diagnosed and resolved technical issues impacting system performance, ensuring minimal downtime and disruption to business operations.
- User Support and Training: Provided comprehensive support to end-users, addressing queries and issues related to software, hardware, and network systems. Conducted user training sessions to enhance system usability and productivity.
- System Maintenance and Upgrades: Regularly performed system maintenance tasks, including software updates and hardware upgrades, to ensure optimal system performance and security.
- Documentation and Reporting: Meticulously documented all support activities and system changes, creating detailed reports for management review and future reference.
- Collaboration with IT Team: Collaborated closely with the IT team to develop and implement IT solutions that aligned with business objectives.
- Process Improvement: Actively identified and recommended process improvements to enhance system efficiency and user satisfaction.
- Incident Management: Responded promptly to IT incidents, employing problem-solving skills to troubleshoot and resolve issues in a timely manner.
- Quality Assurance: Participated in the testing and quality assurance of new software implementations and updates, ensuring compatibility and smooth integration with existing systems.
- Help Desk Support: Managed help desk tickets effectively, prioritizing and addressing user issues to maintain high levels of service quality and user satisfaction.
- Technical Guidance: Provided expert technical guidance to users and colleagues, aiding in the understanding and effective use of IT resources.
Assistant Event Coordinator
Reviving, Spirit (RIS) Convention
11.2019 - 12.2019
- Coordinated and executed various stages of event planning, from initial concept to day-of logistics for events including corporate conferences, and charity fundraisers.
- Collaborated with vendors for services such as catering, audio/visual equipment, and venue setup, ensuring alignment with event themes and client expectations.
- Managed guest lists, invitations, and RSVPs, providing timely and accurate communication to all attendees.
- Assisted in the creation and adherence to event budgets, optimizing costs without compromising on quality.
- Oversaw event setup and takedown, ensuring each venue met specific event requirements and standards.
- Handled unexpected issues and last-minute changes with composure and efficiency, ensuring minimal disruption to event proceedings.
- Facilitated team meetings and communications, ensuring all staff were informed and prepared for event specifics.
- Collected and analyzed post-event feedback to continuously improve future events and client satisfaction.
- Developed and maintained relationships with clients and vendors, contributing to a network of reliable contacts and repeat business.
Education
Bachelor of Commerce - Business Management And Information Technology
04.2025
High School Diploma -
06.2022
Skills
- Cloud Computing: Proficient in AWS Cloud services Familiar with managing, deploying, and troubleshooting cloud-based infrastructure
- Technical Support: Experienced in providing Level 1 technical support, specializing in resolving issues related to software, hardware, and network systems Skilled in diagnosing and efficiently addressing technical problems to enhance user satisfaction and system functionality
- Software Proficiency: Advanced knowledge of Office 365, adept at utilizing its suite of productivity tools for optimal business performance Proficient in Google Workspace (formerly G Suite), leveraging tools like Gmail, Docs, Sheets, and Drive for collaborative work environments Experienced in managing customer relationships and support tickets using Salesforce and Intercom Proficient in using Jira for issue tracking and agile project management, enhancing team coordination and project tracking Skilled in WordPress for website creation and management, focusing on user-friendly and responsive designs
- Communication and Collaboration: Strong verbal and written communication skills, capable of effectively conveying information to both technical and non-technical audiences Proven ability to collaborate with teams and manage cross-functional projects, demonstrating strong interpersonal skills
- Problem-Solving: Adept at quickly identifying and resolving technical issues, employing analytical skills and a systematic approach to problem-solving
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
French
Elementary
Punjabi
Professional Working
Certification
- AWS (Amazon Web Services) Security
- AWS Networking Fundamentals
- IBM- Serverless Computing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Analyst - Sovnex Corporation
10.2022 - 11.2023
Assistant Event Coordinator - Reviving, Spirit (RIS) Convention
11.2019 - 12.2019
York University - Bachelor of Commerce, Business Management And Information Technology
St Edmund Campion SS - High School Diploma,
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