SUNPREET SINGH GOSAL
Calgary,AB
Summary
Field Service Technician with 7+ years of experience installing, troubleshooting, and maintenance of residential and commercial telecommunications services, including internet, cable TV, phone, and smart home systems. Proven ability to complete high-volume service calls while maintaining strong first-time resolution and customer satisfaction. Experienced with fiber/coax environments, signal diagnostics, and in-home networking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Field Technician
Telecon inc.
Calgary, Alberta
11.2024 - Current
- Installed and maintained telecommunications systems in commercial environments, including offices and multi-unit buildings.
- Performed structured cabling (Cat5e/Cat6, coax, fiber), ensuring proper routing, termination, and testing.
- Configured and installed business internet and VoIP phone systems alongside network equipment.
- Diagnosed and resolved complex connectivity issues across large-scale networks to maintain functionality.
- Conducted site surveys to identify installation needs and optimize equipment placement.
- Interpreted building layouts, wiring diagrams, and technical schematics for accurate installations.
- Coordinated with clients, property managers, and teams to ensure timely completion of installations.
Field Technician
Rogers/Shaw
Toronto/Calgary, AB
10.2018 - 01.2025
- Executed installations and programmed video cameras, sensors, and automation devices to enhance security and automation for clients.
- Installed and repaired Z-Wave devices, including smart door locks and thermostats.
- Diagnosed and troubleshot service issues at customer sites, achieving timely resolutions and minimizing downtime.
- Traveled to customer locations for installation of alarm, internet, cable TV, and phone services.
- Communicated with customers to identify service-related problems and provide solutions.
- Educated customers on proper usage of company products, improving user satisfaction and product understanding.
Education
International Business Management -
St. Lawrence College
04-2018
Project Management IT -
Seneca College
08-2017
Bachelors of Computer Science -
Sri Guru Granth Sahib World University
05-2015
Skills
- Residential installation and repair (internet, cable TV, phone, alarm systems)
- Smart home technology (video cameras, sensors, Z-wave devices, smart locks, thermostats)
- Network troubleshooting and diagnostics
- Customer communication and education
- Independent field work with minimal supervision
Certification
- CompTIA A+
- Fall Protection
- Mobile Elevating Work Platforms
Timeline
Senior Field Technician
Telecon inc.
11.2024 - Current
Field Technician
Rogers/Shaw
10.2018 - 01.2025
International Business Management -
St. Lawrence College
Project Management IT -
Seneca College
Bachelors of Computer Science -
Sri Guru Granth Sahib World University