Sunpreet Kaur
Winnipeg,MB
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Casheir
My Indigo
08.2022
- Greeting customers upon arrival at the restaurant
- Providing suggestions for food and drinks for the diners
- Cash handling
- Taking feedback from diners
- Setting tables throughout the shift
- Cleaning tables and preparing spaces for future diners
- Providing excellent customer service during dining experience.
Technical Support Advisor
24-7 Intouch
01.2021 - 08.2022
- Respond to incoming calls, analyze, and resolve the customer problems with technical solutions
- Documenting all the necessary information for follow-ups on calls
- Effectively navigating between the documents, to find the most effective solution for the customer
- Answered customer telephone calls promptly to avoid on-hold wait times
- Mentoring/Training new advisors on calls
- Guiding them throughout calls by providing the prompt help and answering their queries
- Providing them quick feedback of the calls
- Conducting individual session to solve doubts, motivating, and providing emotional support if needed
- Filing out necessary Google Forms and providing feedback of new advisors to the team lead.
Crew Member
Mc Donalds
01.2020 - 10.2020
- Front end cashier
- Greeting customer and taking orders
- Preparing drinks for the customers
- Serving at drive thru
- Assembling and packaging order.
Education
Business Administration Diploma -
Sheridan College
Skills
- Client Building Relationship
- Customer Solutions
- Team Management
- Leadership
- Working under pressure
- Excellent communication skills
- Fast learner
- Multitasking
- Problem-solving abilities
- Microsoft Office Suite
- Service Recommendations
- Process Improvement
Availability
Full-time
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Smart Choice certificate
Timeline
Server/ Casheir
My Indigo
08.2022
Technical Support Advisor
24-7 Intouch
01.2021 - 08.2022
Crew Member
Mc Donalds
01.2020 - 10.2020
Business Administration Diploma -
Sheridan College
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