SONIA SIDHU

• Manage a portfolio of 462 residential apartments,

ensuring high standards of maintenance and tenant

satisfaction.

• Oversee all aspects of property operations including leasing, tenant relations, maintenance, and financial reporting such as preparing monthly budgets, accruals, AR reserve and variance reports.

• Screen and process the rental applications, lease takeover, transfers and renewal requests.

• Show vacant apartments to prospective residents and conduct corporate tours.

• Address tenant complaints and disputes promptly and professionally, ensuring a positive living environment.

• Implement marketing strategies to attract new tenants and maintain high occupancy rates.

• Conduct regular property inspections to ensure compliance with health and safety regulations.

• Meet with new tenants to sign leases; arrange move-in/ Move

outs orientation, familiarize tenants with the building

• Complete suite Inspection reports for tenants moving into/out of

the building and carry out various administrative paperwork-

serve, send correspondence, collect rent, rent transactions,

collections and default procedures etc.

• Work with contractors to complete necessary work/repairs with

minimal disruption to our tenants.

• Approve invoices and prepare contracts, set up vendors.

• Organizing events.

• Manage 400 plus apartments with a team of 15 including landscapers, maintenance, and cleaning associates.

• Screen and process Affordable Housing applications and renewals.

• Preparing monthly budgets.

• Show vacant apartments to prospective residents.

• Meet with new tenants to sign leases; arrange move-in dates, and familiarize tenants with the building.

• Complete suite Inspection reports for tenants moving into/out of the building and carry out various administrative paperwork- serve correspondence, collect rent etc.

• Work with contractors to complete necessary work/repairs with

minimal disruption to our tenants.

• Follow-up on lease renewals and transfers, defaults, handle customer complaints, inquiries & feedback.

• Handle all sensitive and confidential information appropriately.

• Accountable for maintaining accounts and generating Invoices (Quick Books and Ledger) on daily basis.

• Update all the Drivers, Trucks and Trailer details on ITS software on daily basis.

• Update software with all new Delivery and Dispatch Entries.

• Responsible for filing quarterly IFTA (International Fuel Tax Agreement) for all the Trucks.

• Update drivers’ salaries in ITS software.

• Managing key clients of bank & rendering optimal & excellent services to them.

• Building & Maintaining Relationship with HNI (High Net worth Individuals).

• Resolving Customer Complaints & Requests within TAT.

• Stock & Deliverable Handling.

• Customer Acquisition and building CASA.

• Generating revenue by optimal utilization of customer portfolio through liabilities, asset & TPP.

• Managing branch Lobby & Queue Management.

• Reviewing customer meetings on a monthly basis.

• Co-ordinate on behalf of Cluster Head with Branch Managers on target review.

• Cross selling bank products to mapped high value clients.

Handled responsibilities as Vault Custodian, Forex Custodian and Locker Management.

• All Banking Operations task - Authorization for all types of Remittance, Transfer Entries, NEFT, RTGS, Cash & Non-Cash, Transactions, Teller Ops. Transactions, verification of Account Opening and KYC compliance.

• Managing key clients of bank & retaining them by providing optimal & excellent services.

• Handling Clearing Processes.

• Ensuring best branch health & quality score.

• Managing customer queries, complaints & processing the customer requests within TAT.

• Handled responsibilities as Vault Custodian & lockers management.

• Facilitated to conclude branch audit as Low Risk Rating.

• Handled branch as Officiating Operation Head in 2015-16.

• Rewarded as Top Performers; Club Chandigarh Cluster (NORTH 2) for Life Insurance in the year 2015.

• Best service score holder in entire region with lowest FTNR (First Time Not Right).

• Managing customer queries and processing the customer requests on time.

• Handling CRM (Customer Relationship Management) and Complaint Management.

• Responsibility as Vault Custodian, Lobby Management and Queue handling.

• Cross selling bank products.

• Voucher authorization for Teller Cash and Remittance.

• Review branch daily and monthly reports.

• Ensuring Zero FTNR (First Time Not Right) in account opening activity.

• Reconciliation of all Suspense A/Cs & preparing & interpreting reports pertaining to all day Ops tasks for effective & error-free branch ops functioning.

• Providing on-job training and supervising of new staff during their training period.

• Handling Retail Forex clients and transactions.

• Certificate of Appreciation from Zonal Head for Life Insurance Business for the year 2013-14.

• Won Elite Club Contest for Quarter 4 for Insurance and New to Bank Business.

• Won JFM (January, February, March) Junoon Trophy for Best Operation Staff NTB (New to Bank) Business in Mar. 2014

• Consecutively for 2 quarters bagged Customer Service Excellence Award from Zonal Head.

• Opening high value accounts and achieved a year target

(Internship)

• Handling cash and remittance.

• Responsibility as Vault Custodian and Lobby Management.

• Cross selling bank products.

• Handling customer queries and Customer Relationship Management.

• Lead generation.