Sunny Kumar Sharma
Surrey,BC
Summary
Trustworthy, dependable, responsible Personal Assistant with over 9 years of experience providing ongoing support to the technology industry. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well-organized with in-depth technical knowledge and keen attention to detail. PROFILE Over 9 years of progressive experience in direct customer relations and Customer Service Knowledge of administrative, clerical and management procedures Knowledge of excellent customer service and team building principles and practices.
Overview
12
12
years of professional experience
Work History
Office Manager
Shine City Pressure Washing
2022.08 - 2022.11
- 1
- Performed all day to day operations within the company
- 2
- Accounts Management, CRM Management, along with receiving calls from customers, merchandisers, merchants and all other calls
- 3
- Payroll Management for all the employees using Wagepoint
- 4
- Local SEO and Google Ads management
- 5
- Facilitating help in creating web pages and helping with page optimization through PageOptimizer Pro
- 6
- Receiving merchandises from various merchants 7
- Performing All sales over the phone and Upselling
- 8
- Setting Appointments and follow up with clients and managing Google Reviews and other reviews on Social Media
- 9
- Management of Credit Card Payment Gateways and Online Pay portals
- 10
- Matching transactions through Quickbooks and performing Accounts Payable and Accounts
- Receivables from Customers and merchants
Customer Service Representative
Maximus Canada
2022.01 - 2022.03
- Handling customer calls for -
- Speculation and vacancy tax
- Guiding customers and helping customers file their declarations for the BC speculation and vacancy tax
Customer Service Representative
Paypal Canada
2021.03 - 2021.06
- Verifying the identities of customers through security questions in order to access their accounts and provide account specific information over the phone
- Identifying the program that they are calling about and then assisting them about the payment schedule and the amounts earned
- Taking queries related to the funds that they were supposed to receive
- Providing help to add Bank accounts and other transfer methods to their online portal to activate their accounts to receive funds earned through various programs
- Guiding customers about the funds received from the client and the prospective time frame for the customers to receive funds it their bank accounts through various methods such as Wire Transfers, Debit card withdrawal, Paypal, Venmo and other transfer options to receive the funds
- Giving clarity to customers about the fees charged for various program types and the date of these charges
- Providing the best solution to use their account in a manner which will cost the customer less fees
Digivise IT Services Private Ltd
2017.11 - 2019.03
- Assists prospective customers with product information and site navigation, as well as researches and resolves client inquiries verbally and in writing and maintains tech support logs
- Provides telephone, chat and email support to end-users, financial institutions, and business partners
- Answers customer queries regarding product/services, account sign up, online transactions and balance inquiries
- Tracks inquiries to their resolution; escalating issues when necessary
- Documents responses and logs into tech support
- Accurately processes daily financial transactions and assists with risk management and transaction trace requests
- Maintains and updates Customer Service Manuals and Frequently Asked Questions.
Risefy Outsourcing Servicing Ltd
2013.03 - 2017.06
- For making a proactive attempt to identify fraudulent charges via inbound and outbound calls
- Taking/Making IB or OB calls
- Working through dialer system to verify possible fraud charges
- Identity potential fraud trends and patterns, and review fraud claims from card members
- Upon review, a decision is made to either accept the claim or reject it for payment of the balance owed and eventually contacting the merchant through correspondence
- Identify IDTO or FRAP cases and take necessary steps to resolve
- Detect and minimize credit and fraud risk whilst enabling card member to spend at the same time
- POS (point of sales) approval
- Identify and investigate unauthorized /suspicious fraud claims and high-risk transactions within customer and merchant account.
Innovation Eventz
2011.04 - 2013.02
- Handled on call & off call queries in accordance with the company’s guidelines and policies
- Share process updates with the team
- Ensure customer satisfaction
- Take necessary system actions on Customer’s account
- Follow the work ethics and follow the smart and security process.
Education
MBA - Finance And Marketing
Guru Gobind Singh Indraprasth University
New Delhi06.2011
BBA - Finance And Marketing
Guru Gobind Singh Indraprasth University
New Delhi06.2009
Skills
- Microsoft Office
• QuickBooks (Less than 1 year)
• Payment Gateway Management
• Operations (9 years)
• Excel
• Payroll
• Google AdWords
• SEO
• MS Office
• Customer Service (9 years)
• Google Ads - Great with both leading and following.
- Typing speed of 50 wpm
- Ability to multi-task in high pressure environments
Timeline
Office Manager
Shine City Pressure Washing
2022.08 - 2022.11
Customer Service Representative
Maximus Canada
2022.01 - 2022.03
Customer Service Representative
Paypal Canada
2021.03 - 2021.06
Digivise IT Services Private Ltd
2017.11 - 2019.03
Risefy Outsourcing Servicing Ltd
2013.03 - 2017.06
Innovation Eventz
2011.04 - 2013.02
MBA - Finance And Marketing
Guru Gobind Singh Indraprasth University
BBA - Finance And Marketing
Guru Gobind Singh Indraprasth University
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